Quality Assurance Customer Service

Hamarna Richards

Hamilton, NJ ***** ********@*****.***

Summary:

Highly experienced and safety-conscious Warehouse Lead/Supervisor with over 9 years of progressive experience in warehouse operations, forklift operation, and logistics coordination.

Skilled in operating a wide range of equipment including stand-up/sit-down forklifts, turret trucks, pallet jacks, and order pickers. Adept in RF scanning, inventory control, employee training, and quality assurance.

Proven track record of increasing productivity, enhancing safety protocols, and reducing operational inefficiencies.

Self-motivated, team-oriented, and ready to bring strong leadership and operational expertise to a growth-focused organization.

Key Skills

Satellite assembly, programming, trouble shooting and installing

Stand-up/Sit-down Forklift, Reach Truck, Order Picker, Turret Truck

Electric & Manual Pallet Jack Operation

OSHA Safety Compliance & RF Scanning

Warehouse Management Systems (WMS)

Inventory Control, LTL & FTL Shipping/Receiving

Order Picking, Packing, Staging & Consolidation

Employee Training & Cross-Training

Quality Assurance & Problem Solving

Delivery Driving & Customer Service

Equipment & Grounds Maintenance

Microsoft Excel, Word, UPS/FedEx Systems

Experience:

Mastec LLC (DirectTV), Hamilton, NJ Nov 2023 – Jun 2025

Satellite Installation Technician

Installed and serviced satellite systems; scheduled appointments and handled customer service calls

Acted as company driver for transporting equipment and materials

Troubleshot system issues and resolved service-related problems

Wayfair.com, Cranbury, NJ Sep 2016 – Jul 2023

Equipment Operator / Warehouse Associate

Operated turret truck, order picker, reach truck, and pacer forklift for daily warehouse operations

Trained and assigned staff based on workload demands

Managed product movement, put-away, inventory adjustments, and RF scanning

Enforced safety standards and conducted quality control audits

ETS Princeton, NJ Jun 2019 – Sep 2023

Ground Maintenance Worker

Performed lawn maintenance, including mowing, edging, mulching, and fertilizing

Trimmed shrubs and trees; conducted planting and equipment maintenance

Hamamatsu Photon, Bridgewater, NJ Dec 2017 – May 2019

Warehouse Coordinator

Directed product staging and shipping activities

Maintained accurate inventory records and adjusted system logs

Solved logistical and inventory issues effectively

Subaru & Swartz (via Aerotek/Express Employment), NJ Jan 2016 – May 2016

Forklift Operator & Inventory Clerk

Operated stand-up forklift for unloading, material put-away, and cycle counting

Handled RF gun scanning and maintained accurate inventory levels

Roadie & Lyft Apr 2018 – Present

Delivery Driver / Courier (Part Time)

Delivered goods safely and efficiently; inspected loads for damage

Provided excellent customer service and accurate scanning of packages

Education & Certifications

Strayer University, 2017–2018

Bachelor’s Coursework in Computer Science & Technology

ITT Technical Institute, Levittown, PA, 2015–2017

Network & Programming

Mercer County Community College, Trenton, NJ, 2014

High School Diploma

Job Corps, Oneonta, NY, 2012

Certificate in Electrical Wiring and Installation

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