Administrative Support Customer Service
Resume:
Simone Anderson
Riceboro, GA *****
***************@*****.***
Professional Summary
SEASONED PROFESSIONAL
Productive, efficient Administrative Support professional eager to contribute exceptional management, communication, client relation, and database administration skills toward supporting operations of a progressive organization offering long-term career opportunities. Commercially astute professional and an outstanding team player utilizing collaborative approaches in work to successfully translate goals into achievements while demonstrating strong analytical, problem-solving, and decision-making skills. Willing to relocate: Anywhere
Work Experience
OCN Monitor
Intrepid GS-Doha
September 2023 to Present
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Maintained accurate logs of all incidents, accidents, and daily activities
• Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required
• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
• Escorted employees or visitors when requested for their safety or protection purposes
• Participated in ongoing training programs to enhance knowledge of security protocols and procedures
• Received commendation for outstanding performance during a high-risk situation involving an intruder
• Maintained strict confidentiality when handling sensitive information or incidents
• Mentored new hires in security protocols, ensuring compliance with company standards Supply Technician – Stock Control
V2X-Iraq
July 2022 to August 2023
• Responsible for monitoring the functionalities of all sections within the warehouse & provide technical guidance and training to supply personnel.
• Responsible for the coordination & completion of deliverables.
• Assisted stock control supervisor and supply supervisor with warehouse operations within the activity monitor in GCSS-Army.
• Worked with the Accountable Officer & COR in preparation of all monthly 10% cyclic, 100% sensitive item & 100% wall to wall inventories.
• Utilized GCSS Army System for researching parts, stock levels, processing MIGO’s, part reversals, printing out pick tickets & processing turn-ins for WAVE 1 customers.
• Responsible for updating records to include 1687’s, daily trainings, help desk tickets & daily key control logs & parts trackers.
• Responsible for maintaining & ensuring all supported units maintain current & active 1687’s to pick up
& turn in parts & materials in accordance with military guidelines.
• Assisted Supply Supervisor & Stock Control Supervisor with submitting SitReps, Daily Workload Reports & SSA LOGREP’s.
Passenger Services Representative
IAP-Bagram
January 2018 to May 2021
• Provides aerial port services, directs military and commercial passenger/aircraft movement at largest, highest volume transportation hub and
• Constructs passenger manifests, delivers oral/written information reports and enters documentation and forms in accordance with safety policy/procedures.
• Verifies and ensures timeliness of Sequence of Events (SOE) schedules and enters information regarding baggage lifts, loads and unloads and sorts and transfers passenger baggage, airmail, freight and company material between aircraft bins, belt loader and baggage carts safely and within deadlines.
• Safely operates motorized equipment and assists with proper usage of belt loaders, computerized data systems, lift trucks, tugs and baggage carts.
• Communicates information in professional manner with operations, flight crew personnel and other ground personnel regarding arrivals and departures.
• Offers constructive feedback to improve performance and procedures, leverages opportunities for mentoring and personal growth and seeks training.
• Renders stellar customer and stakeholder service, fulfills ad-hoc customer and baggage requests, and positively resolves complaints.
Warehouse Logistics Operator
Target Distribution-Midway, GA
January 2007 to December 2018
• Manage complex projects and assists in developing, implementing, and enforcing policy and procedures for center operations and services.
• Conduct all aspects of order retrieval, packing, loading and equipment handling.
• Prepare product for shipment to include packaging for safe shipping, plus labeling and markingEnsure safety of all warehouse employees by carefully moving heavy materials, identifying and reporting hazards and attending weekly safety meetings.
• Promote and maintain positive, professional decorum with colleagues and promotes teamwork and collaboration.
• Knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective distributions of goodsSafely operate forklift, hand truck and electric pallet jack to transport heavy merchandise.
Customer Service Representative
GOODYEAR-Marysville, OH
January 2006 to December 2007
• Display superior skills in performing work noodle extruder processing.
• QC all equipment to ensure safety and efficiency, troubleshoot and resolved issues.
• Completed and maintained all required documentation, ensured integrity of data and referred issues to management as necessary.
• Managed employee training on procedures and processes, offered performance feedback and studied processes and methods for suggestions and improvement.
• Acted as liaison between management and machine operators.
• Fill orders in accordance to all information and instructions as provided on the bill of lading (pick ticket).
• Verifies the quantity and description of materials received / ordered by checking merchandise against the work order.
Skills
• Total Quality Management
• Adobe Creative Suite
• Training and Development
• Movement Control
• Excellent communicator utilizing extensive liaison skills to optimize communications with various operational teams. Excellent mediator with willingness to work in fast-paced time-sensitive environments, comfortable working in any cultural setting. Microsoft Office Suite
• Improving accuracy of the estimation while aligning service delivery in line with client requirements. Experience in preparing long term objectives, prioritizing key issues and achieving business goals.
• Strategy Planning
• Transportation
• Interpersonal and Communication Skills
• Logistics Management
• Performance Management
• GSS-Army Logistics
• Microsoft Windows & MAC
• Improving quality parameters and developing customer-centric programs as well as revamping supply chain and manufacturing procedures for ensuring operational excellence.
• Logistics and Supply Management
• Trained in utilizing contemporary techniques such as e-learning and team learning for enhancing training effectiveness. Striving towards excellence by conducting training differentiation analysis and developing customized programs as per staff requirement and learners’ ability.
• Safety
• Operations Planning
• Operations Management
• Warehouse Distribution Experience
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