Waiter

September ****

November ****

November ****

April 2005

April 2020 - To Date

November 2017 - February 2020

FRANK FELIX ODHIAMBO

AL RAYAN SANAYA STREET 38 DOHA QATAR

33159631 **************@*****.***

Objective

A Passionate and Innovative Hospitality Services Manager with over 10 years’ experience working within

the hotel and aviation sector, with expertise in delivering exceptional customer services that enhances and

transforms the overall customer experience.

I bring all-round capability within running seamless Cullinary art in baking and pastry kitchen operations,

aviation security and hotel management, as well as the ability to identify and improvements that enhance

productivity and customer service level agreements. I am well versed in implementing and maintaining

quality procedures and regulations to ensure the provision of best service level agreements that are compliant

and meet company objectives. Utilizing my passion for hospitality and customer service, I have achieved

promotions into roles of progressive responsibility and leadership

Education

Filipino institute -Doha Qatar

Diploma in Cullinary Arts (Baking and Pastry)

Nairobi Aviation College- Nairobi Kenya

Diploma in Hotel and catering Management

Alliance Francaise de' Nairobi

Certificate in French language (Delf A1/Delf A2

Inform Tech Computer College

Computer packages

Experience

Gss Certis - Doha Qatar

Customer service and Security Screener

Guiding and showing customers areas around the airport Answering questions and inquiries concerning locations and areas within airport Get feedback from passengers after screening

Dusit Doha West bay Hotel_Doha Qatar

Waiter

Greeted and seated guests to establish prompt, high quality service Optimized Customer experienced, served each guest with sincere, positive and enthusiastic attitude Informed guests on daily special and offered menu to facilitate decisions on starters, main and desserts January 2015 - October 2017

June 2013 - July 2014

August 2010 - September 2012

Anticipated and addressed guests services needs

Cleared and reset tables with clean service wares to uphold faultless restaurant standard Sarova Stanley Hotel -Nairobi Kenya

Assistant Waiter

Assisted the waiter in providing and maintaining the service Standards by ensuring friendly, courteous and professional service in any dinning venue assigned Assisted in preparation of misen en plus as required, in accordance with the hotel standards Assisted in setting up tables in readiness for the service Ellewana Sand River Masai Mara - Narok Kenya

Food server

prepared tables by laying linens, crockery, cutlery, Napkins for guests; Met and greeted customers, took accurate orders and communicated with kitchen staff while ensuring speedy service during busy periods;

Proactively advised customers on food choices and drink pairing where possible; Utilized my personal approach by building customer rapport and resolved complaints to achieve positive solution for both the customer and the restaurant; Maintained and cleaned restaurant tables, chairs, and surfaces to ensure adherence to the hotel cleanliness policies;

Utilized my food and beverage knowledge to inform clients of special dishes including providing in depth knowledge of the ingredients;

Represented the hotels brand and image by ensuring the table arrangements and food area was well-organized and clean;

Managed stock levels ensuring confectionery products, beverages and restaurant supplies were fully stocked and liaised with accounting to order inventory

Kivi Milimani Hotel -Nairobi Kenya

Waiter

Supported the hotel manager with the coordination of corporate events by providing high of service to guests; Checked with the guests to ensure they were enjoying their meal; Managed guest complaints and enquiries, providing solutions promptly and effectively; Processed customer card payments and ensured accurate recording of cash payments; Participated in event logistics by supporting the events manager with conference room arrangements; Utilized my food and beverage knowledge and assisted the sous chef with preparation of cold dishes, salads and appetizers;

Deputised for the shift manager occasionally and organised responsibilities for junior and part-time staff; Managed stock levels ensuring confectionery products, beverages and restaurant supplies were fully stocked and liaised with accounting to order inventory;

Prepared a wide range of drinks for customers ensuring speedy service during busy periods Skills

Good Customer service Good Communication skills Good knowledge of food and beverage Good handling of Complaints Proactive Team player Baking and pastry Knowledge

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