Customer Service Data Entry
Resume:
Trevis Foster
Watertown, NY *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Account Advisor
Aarons' Sales and Lease-Watertown, NY
October 2024 to May 2025
- Proactively reaching out to customers to secure payments and effectively resolving any payment- related issues.
- Clearly articulating the advantages of their lease agreements to customers while motivating them to renew their contracts.
- Promptly addressing customer concerns and ensuring high satisfaction with our products and services.
- Diligently maintaining accurate customer information and documenting payment appointments in the store’s computer system.
- Cultivating strong relationships with customers to drive sales and foster long-term loyalty.
- Confidently communicating with customers, both in person and over the phone, to address their needs and concerns comprehensively.
Federal Contractor
Patriot Enterprises LLC-Fort Drum, NY
September 2023 to March 2024
• Performed data entry of military pay information into the Defense Joint Military Pay System.
• Prepared, reviewed and processed military pay entitlements for Active Duty and Reserve personnel.
• Assisted with the reconciliation of payroll accounts to ensure accuracy of payment records.
• Provided customer service by answering inquiries from customers regarding their pay issues and concerns.
• Reviewed documentation for accuracy, completeness and timeliness prior to inputting data into DJMS system.
Warehouse Materials Handler/Driver
Immediate Mailing Service-Liverpool, NY
May 2023 to September 2023
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Ensured accurate completion of all paperwork associated with deliveries.
• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Verified accuracy of items loaded onto truck against shipping documents. Mover/Packer
Office Furniture Source-Shreveport, LA
September 2020 to July 2021
• Communicated professionally with customers regarding their needs related to the move process.
• Cleaned and maintained all company-owned moving equipment according to established guidelines.
• Organized and secured items in truck beds with moving blankets, straps, and shrink wrap.
• Performed routine maintenance on moving equipment such as dollies and hand trucks.
• Ensured all items were properly labeled for identification purposes during the move process. Medical Supply Specialist
U.S. Army-El Paso, TX
February 2015 to March 2020
• Maintained accurate records of medical supplies and inventory levels.
• Conducted regular physical inventories to ensure accuracy of stock items.
• Organized, packed, and shipped medical supplies to healthcare facilities in accordance with established guidelines.
• Reviewed orders for accuracy against customer requests, product availability, and pricing information.
• Ensured compliance with all applicable laws, regulations, policies, and procedures related to the procurement process.
• Developed efficient processes for ordering, receiving, stocking, distributing, and disposing of medical supplies.
Cashier
Super 1 Foods-Shreveport, LA
July 2014 to February 2015
• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers. Cashier/Customer Service/Management
McDonald's-Shreveport, LA
September 2010 to July 2014
• Oversaw, trained and encouraged 8 cashiers, promoting efficiency and performance
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor's degree in Criminal Justice
Strayer University-Virginia-Washington, DC
October 2021 to October 2024
High school diploma
Booker T. Washington High School-Shreveport, LA
August 2008 to May 2011
Skills
• Shipping & receiving
• Moving Experience (2 years)
• Time management
• Windows
• POS
• Customer service
• DoD Experience (6 years)
• Customer Service (5 years)
• Order Picker (5 years)
• Leadership (5 years)
• Conflict management
• Materials Handling (5 years)
• Data entry
• Organizational skills
• Communication skills
• Computer skills
• Logistics (5 years)
• Quick service & fast food restaurant
• Pallet Jack (5 years)
• Military Experience (5 years)
• Cash register
• Leadership
• Heavy lifting
• Typing
• Load & Unload (6 years)
• Phone etiquette
• Packaging (5 years)
• Guest services
• English
• Delivery driver experience
• Microsoft Excel
• Microsoft Office
• Warehouse experience
Certifications and Licenses
Driver's License
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