Customer Service Data Entry

RHONDA RIGSBY

*********@*****.*** 346-***-**** Katy, Texas

SUMMARY

Customer-focused and dependable professional with diverse experience in customer service, call centers, administrative support, and team supervision. Adept at managing customer inquiries, performing accurate data entry, and leading teams in fast-paced environments. Known for strong communication skills, attention to detail, and proficiency in Microsoft Office and remote support tools. SKILLS

• Customer Service

• Call Center Operations

• Admin Support & Documentation

• Microsoft Office Suite & CRM

• Email, Chat & Remote Support

• Data Entry & Accuracy

• Team Leadership & Scheduling

• HIPAA & Security Protocols

• Problem Solving

PROFESSIONAL EXPERIENCE

Mobile Security Officer – True Focus Security

03/2024 – Present

• Oversee safety protocols for large venues and events

• Managing crowd control and emergency response in high-pressure situations.

• Trusted to lead shift operations, coordinate with law enforcement, and resolve incidents with professionalism. Customer Service Representative – Ameridial

01/2025 – 05/2025

• Provided high-volume healthcare support with strict adherence to HIPAA compliance.

• Resolved complex customer issues independently and maintained quality performance metrics.

• Known for calming upset callers and diffusing tense interactions. Customer Service Representative – FH Cann & Associates. 01/2024 – 03/2024

• Handled confidential inquiries related to government programs.

• Demonstrated reliability and accuracy in data entry, follow-up tracking, and escalation procedures.

• Chosen to assist with call overflow due to consistent performance. Security Officer – Securitas Security Services.

08/2022 – 03/2024

• Maintained security presence across corporate properties.

• Conducted perimeter checks, responded to emergency calls, and enforced building protocols.

• Frequently took the lead during shift changes and trained new officers on site procedures. Packager – Amazon

06/2021 – 11/2022

• Met or exceeded daily productivity goals in a fast-paced warehouse setting.

• Identified and resolved order discrepancies, contributing to team efficiency.

• Cross-trained in multiple roles and recognized for perfect attendance. Office Administrator – Beacon Hill Staffing

04/2019 – 09/2020

• Managed scheduling, call routing, and vendor communication for multiple departments.

• Took initiative to reorganize digital filing systems, improving audit prep efficiency.

• Supported senior staff with documentation and invoice tracking. Client Service Representative – Family Matters Residential Care 06/2014 – 08/2019

• Served as the first point of contact for clients and caregivers.

• Managed calendars, coordinated staff visits, and monitored inventory levels.

• Assisted with training new hires on procedures and customer interaction best practices. EDUCATION

High School Diploma Jasper HS – Jasper ISD Graduated May 2003

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