Administrative Assistant Executive
Resume:
Kim Duplechien
Experienced Remote Professional
Saint Martinville, LA 70582
************@*****.***
Professional Summary
• Diligent voice-over talent and executive administrative assistant with 17+ years of experience in voice production, tutoring, office management, and customer service across diverse industries.
• Proven expertise in managing high-performing teams, executing strategic marketing campaigns, and providing exceptional client satisfaction.
• Skilled in voice production, admin support, and teaching/tutoring with a strong track record of enhancing operational efficiency, academic excellence, and driving business growth. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Voice-Over Artist, Voice Coach
VOICES.COM-Remote
June 2024 to Present
Providing exceptional, studio-quality voice production internationally for clients and companies in broadcasting, television, radio, online advertising, commercials, employee training videos, public service announcements, animations, audiobooks, iVR, and newscasts.
• AI training, data sets, and script dictation for GAI development.
• Collaborated with creative teams to develop unique character voices for animated films and video games
• Character acting
• Live Directed Sessions -virtual
• Dialects: Southern, African American, Hispanic, Canadian, and British Executive Administrative Assistant
Longfellow Music-Parks, LA
December 2020 to January 2025
All administrative functions for a local music production studio and personal assistance to CEO
• Daily office management: AR, AP, tax preparation, handled all walk-ins, faxes, emails, professional drafting of business documents for CEO, and fielding inbound/outbound calls appropriately or resolving customer issues ensuring accurate, detailed documentation
• Music file editing (LogicPro, Trax, MixPad), uploading, transferring, and organization of all music file storage (iOS, Windows)
• Efficiently managed multiple executive schedules, scheduled meetings, and coordinated travel arrangements
• Renewed artist contracts, assisted with new contract drafting, and final editor on all documents for legal compliance
• Business-to-Business Marketing
• Managed confidential information with utmost discretion and maintained strict confidentiality protocols
• Developed and implemented efficient office procedures to streamline workflow and increase productivity
• Prepared budgets by gathering data on expenses and analyzing financial statements. Quarterly tax preparation and biweekly payroll processing
Tax Associate (Seasonal)
Intuit TurboTax Live-Remote
March 2024 to October 2024
Call and video support for TurboTax customers during tax season
• Inbound/Outbound customer service problem solving client issues to resolution
• Salesforce CRM Metrics
• Prepared and reviewed individual tax returns for clients, ensuring accuracy and compliance with federal and state regulations
• Conducted thorough research on complex tax issues to provide accurate advice and recommendations to clients
• Collaborated with cross-functional teams to resolve complex tax issues and ensure compliance
• Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines Call Center Agent
CALLS Plus-Lafayette, LA
March 2020 to December 2020
Multiline critical call center serving private doctors and lawyer offices after- hours, US Navy, VA Centers, Law Enforcement liaison, college Nurse line, VA Dept. of Health (COVID reporting), Disabled Persons Abuse or Neglect Reporting, and NOAA hotline.
Received extensive training in:
• Reporting accuracy, PII, Confidentiality, HIPPA Best Practices, Verification of Information
• Multiple healthcare scheduling programs, reporting, and EMR systems (i.e.PhoneMed and Christus)
• State Housing Authority work-order software (NV, TX, IL, MI, and AZ)
• Crisis intervention & Suicide Prevention
Medical Assistant, Office Manager
R.D. Barnett PLLC-Los Angeles, CA
January 2010 to February 2020
Medical assistant to family physicians and medical clinic office management.
• Performed Patient intake, created/updated patient history, initial assessment, and vitals check
• Provided MD/DO with pre-diagnosis and facilitated labs as needed
• Provided pre/post-op patient education, scheduled follow-up appointments, and addressed patient questions and concerns,
• Administered flu shots, blood draw, started IVs, and flushed ports for chemotherapy preparation
• Office management of 25 employees, insurance billing, collections, all patient scheduling, and coordination of multiple physicians schedules
• Developed and facilitated a new employee onboarding program
• Assisted with minor surgical procedures by preparing sterile equipment trays and maintaining a sterile environment during the procedure
• Familiarized new employees with office policies/procedures; provided training on using electronic health record systems effectively
• Collaborated with multiple departments to resolve any discrepancies related to insurance claims/ payment processing issues promptly. Filed appeals and reconsiderations with high success rate. Content & Marketing Manager
RentControl-Remote
May 2015 to January 2019
Developed and implemented website strategies: SEO, Mobile friendliness, Paid Ads, & Social Media Marketing
• Initiated, automated a Link-Building-Campaign with client feature articles.
• Content management
• Copywriting onsite - offsite
• Social Media Marketing: 3,8, and 15-month plan of posting on Facebook. Optimization of company profiles and creation of additional profiles & business listings. Ghost Writer
Adobe Advocates-USA
May 2014 to December 2015
Ghost blogger for Adobe executives providing exceptionally written and highly researched SEO blog content remotely.
• Content revising to ensure the voice of the "author" SEO Content Manager, Marketing Consultant
BeyondElegance Remote-USA
June 2013 to October 2015
Conducted in-depth SEO analysis & marketing review
• Resolution of Google Sites Sanction for online national linen rental websites within 3 months of hire
• HTML metadata 200+ URLs (Title, Page Description, tags, H1-H7 headers, alt attributes & anchor text)
• Provided full website analysis & timely resolution for site violations: HTML coding, Site Errors, broken links, W3 errors, analytics tracking, sitemaps, spam link removal, robots.txt, Favicon, RSS feeds, geo- data, and HTML Mark-Up
• Setup/update & monitoring of social media accounts, business listings
• PPC and Ad Campaign (Google, FB, Yelp, Bing, LinkedIn)
• LinkedIn Company, Yelp, Yahoo Business, and Google+ Local Business Page development Brand Ambassador, Content Writer, Blogger
BREW Hybrid-Baton Rouge, LA
October 2013 to December 2014
Onsite and Offsite SEO for client websites and social media marketing.
• Business profile setup, creation, and updates of WP offline blog
• Content creation for high-profile websites, brand copy optimization, brand blogging, and SEO content editing
• HTML editing, decreased loading time, multiple mobile platforms, Image optimization, URL linking, and insertion of tags for search engine classification
Education
BA 2003
Philosophy, Biochemistry
CUNY City College-New York, NY
Skills
• Staffing Coordination, Counseling, Sitemaps, Administrative Assisting, Expense
• Reports, Meeting Coordination, Travel Arrangements, Scheduling, Verifications,
• Advanced: Account Reconciliation, General Ledger, QuickBooks, Taxes, Payroll,
• AI Training
• Detail Oriented, Time Management, Proofreading, Voice-Over Talent, Analytical
• Science, Client Relations, B2B, Corporate Business Acquisition, Negotiations,
• Preparation, Voice-Over Production, Voice Coaching, Research, Data Processing, Script
• Organization, Goal Completion
• Intermediate: Audits, B2B, Contract Negotiations, Recruiting, Data Analysis, Data
• Insurance Billing, Customer Retention, Technical Writing, Creative Writing, Tax
• Media, Marketing, Press Release, CRM, ERM, Medical Documentation, Reporting,
• Tutoring (10+ years)
• Research, Data Entry, Posting, Staffing, Verifications, Blogging, Copywriting,
• Thinking, Problem Solving, Customer Satisfaction, Empathy, Communication,
• Campaign Creation, Claims, Human Resources, Salesforce, Data Science, AI, Generative
• Calls, Outbound Calls, Sales, Training, Content Creation, Leadership, Coordination,
• Microsoft Excel, Microsoft Word, Microsoft Office, Microsoft Outlook, Front (10+ years)
• Writing, Client Retention, Teaching, Training (10+ years)
• Corporate Training, Mentorship, Google Analytics, SEO, Content Management, Social (10+ years)
• Office, Customer Service, Bookkeeping, Accounts Payable, Accounts Receivable, Inbound (10+ years) Links
Profile URLs
https://www.voices.com/profile/kimdup
http://www.linkedin.com/in/thevoiceofkd
http://www.linkedin.com/in/kim-duplechien
Certifications and Licenses
Certified Medical Assistant
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