Chief Human Resources Officer

SABRINA A. TOWNSEND, PHD

214-***-**** *******.*.********@*****.*** Dallas-Fort Worth Metroplex

linkedin.com/in/sabrina-a-townsend-ph-d-cde-48620062/ SUMMARY

Dynamic Senior HR & Talent Executive with 15+ years of progressive leadership experience overseeing large, distributed teams across the globe, leading global talent strategies, executive leadership development and succession planning across entrerprise-scale organizations and managing senior-level and C+ leaders and multi-million-dollar budgets. Proven expertise in talent management, organizational design, driving cultural transformation, change management, HR compliance, strategy alignment. Adept at developing high-performing teams, enhancing employee engagement, and driving workforce transformation through data-driven strategies. Trusted advisor in people management, culture, leadership development, and performance management. Passionate about aligning HR programs with business priorities to achieve sustainable growth and operational excellence. COMPETENCIES

Talent Management/Development

Talent Acquisition Strategy

Succession Planning

Change & Performance Management

Organizational Development (OD/OE)

Employee Engagement & Retention

Compensation & Benefits Oversight

Leadership Development

HR Compliance & Risk Mitigation

DEIB Strategy & Culture

Transformation

Data-Driven Decision Making

PROFESSIONAL EXPERIENCE

“Sabrina’s dedication, professionalism, and unwavering commitment to excellence is truly inspiring. She not only met but professional experience exceeded our expectations at every turn, demonstrating remarkable problem-solving skills, clear and effective communication, and an exceptional ability to lead through challenges with grace and confidence.” – Julian L., Aarsenio P. & Joanna P., Strategic Advisors, Great Place to Work, UKG Fractional CHRO CONFIDENTIAL ORGANIZATION • St. Louis, MO • 2024 – present

• Company redesign of staffing, payroll, total rewards, compliance and operations for $10M operating budget

• Overseeing HR, talent acquisition, leadership development, and employee relations.

• Spearheaded enterprise-wide talent retention strategies that improved employee satisfaction and leadership effectiveness.

• Directed large-scale HR technology implementations, including HRIS optimizations for efficiency and scalability.

• Developed new performance management systems, improving operational efficiency and aligning HR with business objectives.

Global Director of HR Talent Strategy, Culture & Engagement WORLD WIDE TECHNOLOGY • St. Louis, MO • 2022 – 2024

• Developed and implemented global organizational design and succession planning initiatives that enhanced leadership continuity and talent mobility.

• Established HR KPIs and analytics frameworks to measure diversity, inclusion, and workforce performance.

• Designed and executed performance management strategies and an employee engagement framework driving 10% improvement in retention and improved employee experience by 15%.

• Led global workforce planning and talent acquisition strategy, ensuring alignment with business goals across 10K+ employees in 60+ countries.

• Managed diverse, globally distributed teams across North & South America, EMEA and APAC regions

• Led HR strategic planning process that impacted more than 10K employees

• Designed and implemented global leadership programs for more than 3K leaders globally

• Built scalable mentorship and early career pipeline programs for more than 200 annually

• Provided executive coaching and leadership development programs to senior leaders, strengthening leadership pipelines.

• Proven leadership in people management and team building fostering a high-performance culture

• Redesigned mentorship programs for more than 2k employees globally

• Aligned learning and development initiatives with business strategies leading to a 10% increase in employee engagement

• Conducted annual leadership, Human Rights and GPTW culture surveys annually

• Acquired in-depth knowledge of workforce/skills requirements and skill gap analysis

• Owned DEIB compliance and incident management programs, ensuring a culture of fairness and ethical governance.

Senior Workforce Consultant ELEVATE.AC • London, England • 2021 – 2022

• Advised organizations on HR transformation, talent strategy, and DEIB best practices.

• Conducted organizational assessments and workforce analytics, recommending strategic solutions to optimize performance.

• Managed diverse, globally distributed teams across North & South America and EMEA region

• Developed and delivered leadership training on employee engagement, workforce planning, and change management for consulting clients with more than 20K employees VP Talent & Organizational Development PARKLAND COMMUNITY HEALTH PLAN • Dallas, TX • 2020 – 2021

• Partnered with C-suite executives to develop and implement a comprehensive HR and Learning strategy, integrating business needs with people priorities.

• Reduced regulatory risk by overseeing HR compliance, employment policies, and governance frameworks.

• Led a team across HR, learning & development, and talent acquisition, overseeing performance management and employee relations.

• Evaluated, developed and delivered training content for employee base

• Spearheaded talent management and workforce development strategies, ensuring readiness for regulatory audits and accreditation.

• Expanded provider network by 1,000+ new partners, strengthening business operations and stakeholder relationships.

National Director of Talent & HR Strategy HUMANA, INC. • Irving, TX • 2015 – 2020

• Managed a $1.8M budget and a team of 42 employees, overseeing HR, talent acquisition, leadership development, and employee relations.

• Led federal, state, and local HR compliance efforts, ensuring a 100% audit success rate.

• Directed large-scale HR technology implementations, including HRIS optimizations for efficiency and scalability.

• Developed new performance management systems, improving operational efficiency and aligning HR with business objectives.

• Developed, led and evaluated learning and leadership development training content for more than 50K employees globally

• Designed and implemented talent retention strategies that improved employee satisfaction and leadership effectiveness.

Performance Improvement Manager CITY OF SAN ANTONIO SAN ANTONIO, TX • 2012 - 2015

• Led HR performance improvement initiatives, increasing operational efficiency by 75% through strategic process enhancements.

• Developed data-driven workforce planning models, optimizing resource allocation and employee engagement strategies.

EDUCATION

DOCTOR OF PHILOSOPHY (PH.D.) COUNSELING PSYCHOLOGY • Temple University (APA Accredited) MASTER OF ARTS (MA) COUNSELING PSYCHOLOGY • University of San Francisco BACHELOR OF ARTS (BA) PSYCHOLOGY • Clark Atlanta University PROFESSIONAL DEVELOPMENT

Certifications and Technical Skills

LEAN Six Sigma Certified Cultural Competency Trainer Certified Diversity Executive Workday Salesforce Kronos Cornerstone Oracle Slack GSuite Multiple Career Based Assessments Vendor Management AI tools Speaking Engagements

● "Thriving Beyond Ageism:

Leadership & Success in the Workplace"

● "The Power of Inclusive Leadership"

● "Generational Diversity" – DEI Panel

● "Generational Diversity in the Workplace"

● “Managing Difficult Conversations for Leaders”

Volunteer-Board of Directors

Set Me Free Project (Non-Profit, Sex Trafficking Education Program) Vice President, Board Center for Societal Aspiration (Non-Profit, Healthcare IT Program) Vice President, Board

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