Project Manager /Operations
Resume:
Wheeling Wv, *****
************@*****.***
LAURA DIXON
PROFESSIONAL SUMMARY
Demonstrated success. Highly skilled project manager, operations manager, financial, and client relations manager. Implements projects on time, and on budget. Collaborates well with others to promote strong working environments following with corporate culture. Increases fiscal revenues by using strategic business models generating return profit. Uses relevance encouraging colleagues and peers to follow through with corporate culture. Flexible, talented, motivated, creative, and articulate, with an optimistic outlook, and attention to detail. EXPERIENCE
PNC Bank, Pittsburgh PA – Operations Specialist
June 2022 – Present
Responsible for processing foreign trades while ensuring alignment with compliance, risk measures, and full adherence to all Dodd-Frank requirements. Involves providing critical support to various internal departments, facilitating smooth operations, and ensuring regulatory compliance across all wires. Additionally, serve as a contact for external corporate clients, offering guidance and support to maintain efficient trade processing. Holds vital role in maintaining operational integrity and regulatory adherence within the organization. Connective, Pittsburgh PA – QC Specialist/Benefits Specialist November 2020 – June 2022
Preformed Pre- Audit's, and Post Audits Daily. Reviewed all patient insurance information needed to complete the Verification of Benefits Process for accuracy. Reviewed document specifics for various payer plans including patient coverage, cost share, and provider options according to program SOPs. Preformed data entry tasks to provide adequate instruction on performance targeting specific areas of Strength/Improvement for BV agents. US Bank, Pittsburgh PA — Helpdesk Specialist /CSR / Project Manager May 2015 - January 2018
Preformed full implementation of all assigned projects including EMV implementation, Mass re-issuing, client ACH, file support, hardware/software ATM projects, and invoicing. Created any requested ad-hoc reports. Generated morning meeting collaborations. Direct contact to multiple vendors including third-party payment structures, data processing companies, and cash operations. Oversaw over 60 financial institutions nationwide with any support, projects, or concerns. Communicated with clients, and vendors running diagnostics, and monitoring ATM's. Help Desk; Analyzed authorization line communications using cmd/exe. Quickly resolved and issues internally using Base 24/Tandem Systems, Windows 7 & 10, ITSM, Salesforce, Dayforce. Lost comm turn around 15 minutes or less. Worked various ATM’s remotely sending updates or pushing security updates/fixes. Scheduled power cycles. Coordinated with external vendors for scheduled cash drops, and on/off-site repairs/projects. Assisted FI’s, internal/external departments, and vendors to provide excellent customer experience using any resources available to me while maintaining TAT. Both Tier I, and Tier II.
2510 Oglebay Drive
Wheeling Wv, 26003
(304) 639 - 4805
************@*****.***
LAURA DIXON
AWARDS/ACHIEVEMENTS
● Employee Excellence “Powering Our Potential” award 2012-2016 (EMV Project)
● Corporate “Shield Award” 11/9/17 issued by Andy Cecere (CEO US Bank National ASSOC.)
● Developed “Comparison Shopping” marketing tool (Xerox)
● Professional Violinist. Preforming for over 20 years. REFERENCES
Benjamin Podolski- Music Director Ohio County Schools 740-***-**** Marty O’Hanlon – US Bank Helpdesk Tier II 412-***-**** Stephanie Augustine – Connective RX QC Agent 724-***-****
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