Customer Service Representative
Resume:
CRYSTAL GUERRA
Abilene, TX *****
****************@*****.***
Professional Summary
Seeking an office environment opportunity, where I can utilize the skills and experience I have for the betterment of the company.
Ability Summary
Efficient in Microsoft Word, Excel, and Outlook
Excellent interpersonal, communication and teamwork skills Strong customer service skills and one on one coaching skills Hold high ethics, values and listening skills
Possess critical thinking, troubleshooting and problem-solving skills Ability to multi-task and answer multi-line phone systems Eagerness to learn and teachable
Dependable
Integrity
Authorized to work in the US for any employer
Work Experience
Guest service specialist
Mister Car Wash-Abilene, TX
November 2024 to May 2025
Greet customers, offer unlimited membership, maintain clean area around facility Customer Service Representative, Customer Service Representatives ACE Cash Express-Abilene, TX
February 2020 to April 2022
Customer service, cash handling, processing loans, opening and closing store. Secretary,
Southwest Renovations Elite LLC-San Antonio, TX
May 2019 to February 2020
Meet with clients to offer estimates in renovating hotels/residential. Throughout the work day I created invoices and organized orders for construction renovations. I supervised a crew of 5 men at each job sight, as well as issued payroll checks every week and handled accounting through quick books.
Collector Agent, Bill and Account Collectors
Linebarger Goggin Blaire and Sampson, LLP-San Antonio, TX July 2016 to August 2017
Basic call center work, as well as answered inbound calls referring debtor to options client offered, such as payment options or payment plans. Set up payment plans in compliance with the client policy. Made outbound calls to enforced payment or payment plan. Processed payments, met compliance on every call per client guidelines, and met collection goals.
Assistant Manager
Regional Finance-San Antonio, TX
September 2012 to July 2016
Processed and approved/denied applications, processed payments for large loans, small loans, financed vehicles, title loans, furniture loans. Collections, cash handled up to $30,000, making deposits, appraised vehicles to issue loans or to finance vehicle. Managed office of up to 6 employees, issuing legal letters, filing legal action, represented company, mediation, clerical, met loan volume goals, and met delinquency goals.
Assistant Manager
Financial Managers
March 2011 to December 2012
Customer Service Representative, Customer Service Representatives Security Finance-San Antonio, TX
October 2010 to July 2011
San Antonio, TX
Processed and approved/denied applications. Processed payments for small loans and title loans, cash handled and bank deposits, appraised vehicles to issue loans, clerical and met goals.
10/2010 - 07/2011
Customer Service Representative, Customer Service Representatives Customer Service Representative
World Finance-San Antonio, TX
January 2010 to April 2011
SAN ANTONIO, TX
Issued out personal loans and title loans. Answered phones, and received the collections while meeting daily goals.
01/2010 - 04/2011
Customer Service Representative (Customer Service, Customer Service Representatives
EZ Money, San Antonio, TX
Processed and approved/ denied applications. Processed payments for payday loans and title loans, appraised vehicle to issue loans. Cash handled, made bank deposits, and completed all clerical duties while meeting daily goals. Education
High school diploma
Skills
• Customer service
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