Shared Services Operations Support
Resume:
JESSICA LYN ZARATE-PANLIBOTON
****************@*****.***
#** ****** **. *** *******, Cainta Rizal
October
**** -
September
2024
May 2022 -
December
2022
OBJECTIVE
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
EXPERIENCE
HR Shared Services
Microsoft Philippines under Manpowergroup
Contractual Position. Task is to input all the datas of the European Employees correctly in the Data System. Extract Reports and Data when needed. Preparing Letter or Addendums (Agreements for the Line Managers and their directs. Suggesting or guiding the employees to correct their datas in the system for the smooth work. Updating the records of the employee in our Employee Record Center. Uses Employee Central (Microsoft Application) and SAP. Testing application system for smooth processing of cases. Coordinating with Line Managers, HRBP, HR Consulting, IT Team, Benefits Team, HR Advisory, etc, to process cases in timely manner.
Project HR Advisor
Shell
• Provide end to end HR Operations support to employees, line managers, and local HR. Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees. Management of cases according to established ways of working, including: file management. Using the EIC (Employee Interaction Centre) tool to log queries and updates, create tickets and ensure closure of tickets. WIP management, keeping customers updated on the status of open cases. Taking ownership of end-to-end processes, Handing-off cases to other teams in HR Services as required. Dealing with third party service providers. Meeting established KPIs and SLAs. Timely escalation of complex queries to senior advisors, SMEs and policy
teams. Acting as a country or process focal point if necessary. Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids). Ensuring the info in Knowledge Management is up-to- date. Sharing best practices within the team, striving for continual improvement in service delivery, participating in Improvement initiatives. Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.
September
2021 -
December
2021
October
2019 - May
2021
January
2019 - July
2019
March 2018
- July 2018
2016
Talent Care Advisor
IBM
Generate and send offer letters/packages. Facilitate background investigations of new hires. Monitor background vendor (HIRERIGHT)
activity and work in tandem with our vendors to complete applicant background/drug processing. Kick-off, perform, monitor, and complete onboarding activities. Communicate the decision of the applicant to all recruitment support groups by updating the applicant management database and sending out status notification. Keep Applicant Tracking System (TALEO) updated at all times. Perform other miscellaneous duties as required by management. Note: This position is only a project based. Supporting the UNITED HEALTHGROUP
HR and Admin Assistant
Delta Earthmoving Inc.
Coordination with the Third Parties in terms of trainings and seminars
(BOSH, COSH, PCO, OHNAP, Defensive Driving Seminar and TESDA Assesment). Supporting the Recruitment Department (initial interview, background checking and job offer). Orienting new employees to the organization. Administering new employment assessments. Compiling and updating employee records (soft and hard copies) 201 files. Auditing sites in compliance of ISO Standard. Assisting with day to day operations of the HR functions and duties.
Management Trainee
R2 Group Of Companies
Managing budgets, maintaining statistical and financial records, dealing with customer queries and complaints, overseeing pricing and stock control, maximising profitability and setting/meeting sales targets, including motivating staff to do so, ensuring compliance with health and safety legislation and liaising with head office.
Audit Admin Assistant
Sison Corillo Parone Co.
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies, screening phone calls and routing callers to the appropriate party, transcribe minutes from meetings. Greet and assist visitors. Maintain polite and professional communication via phone, e-mail, and mail.
EDUCATION
Bachelor of Arts in Mass Communication
St. Paul University Quezon City
SKILLS
Administrative Support, Operations Assistant, Customer Service, Good Communication Skill, Can work under pressure and Computer Literate (MS Words, Excel and Powerpoint), Clerical, Coordiantion and 201 Filing and Managing employees datas.
REFERENCE
Lejma Belle Blanco - TELUS
Human Resources
Jeri Rose Salutin
HR Shared Services
Joven Astologio
***************@*******.***
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