Project Manager Customer Service

WORK HISTORY

Brooks Jeffrey Marketing Inc – Project Manager

Mountain Home, AR 4/2019 – Current

• Led cross-functional teams to ensure project milestones were met on time and within budget

• Provide Customer Service to current and potential clients

• Maintains Client Database

• Process Billing for Clients

• Process Signed Contracts

• Meet with Various Team Members to discuss upcoming projects

Proof / Proofread current project and give suggestions before sending to the client

Brooks Jeffrey Marketing Inc – Special Project Manager Mountain Home, AR 3/2020 – Current

• Coordinated resources and schedules for multiple special projects, optimizing workflow and meeting deadlines

• Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes

• Delegated tasks to team members based on skill sets and availability, maximizing productivity and performance Brooks Jeffrey Marketing Inc – ADA Remediation Specialist Mountain Home, AR 4/2019 – Current

• Completed Courses on using ADA Remediation software (Equidox, CommonLook/Allyant, Adobe, Microsoft Word, Microsoft Excel, Microsoft PowerPoint)

• Completed Courses on how ADA applies to digital technology

• Continuous researching WCAG and ADA guidelines to ensure that our projects continue to meet ADA guidelines

• Coordinated cross-functional teams to implement process improvements

• Conduct training sessions on new tools and systems to ensure team proficiency in operational tasks

• Mentored other staff members on best practices for effective remediation techniques and compliance standards

SKILLS

• Regulatory Compliance/Compliance

Monitoring

• Database Management

• Atten to Detail / Time Management

• Presses and Procedures

• Data Collection/Internet Research

• Quality Control

• Administrative Leadership

• Project Management and

Scheduling

• Multitasking Abilities/Organizational

Skills

• Critical Thinking/Problem-solving

• Adaptability and Flexibility

• Documentation and Reporting

EDUCATION

Northwest Missouri State University

Maryville, Mo

Bachelor Degree: Business Administration

Three Rivers community College

Poplar Bluff, Mo

Associate Degree: Business Education

SHERRIE WALKER

*************@*****.***

870-***-****

Gainesville, Mo 65655

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