Call Center Agent

BROOKE HARDIN

**** * ******* ** · Golden Valley AZ 86413 · 928-***-****

********@*****.***

OBJECTIVE

To obtain a part time position to supplement my disability income and get me up and active during the week.

EXPERIENCE

OCTOBER 16, 2018 – SEPTEMBER 10, 2019

CALL CENTER AGENT, rdi corp.

LATONIA, KY

Answer inbound calls from patients seeking assistance troubleshooting their Dexcom medical devices. Winner of “Most Enrollments” award for December 2018 and April 2019 on American Water Resources campaign. “Perfect Attendance” awards in November, February, May and June.

FEBRUARY 15, 2007 – JULY 29, 2016

OFFICE TECHNICIAN (TYPING), california state library

SACRAMENTO, CA

Processed incoming mail, invoices, and contracts for payment. Covered internal customer service desk. Processed, sold, and paid for transit for employees. Helped establish accounting office and implement FI$CaL.

EDUCATION

JUNE 1989

DIPLOMA, katella high school

ANAHEIM, CA

Graduated with my class, having taken AP (Advanced Placement) English, History, Economics, Biology, and Government. Participated for two years in Creative Writing and contributed to monthly underground magazine published by and for students.

MAY 2021

ASSOCIATES DEGREE HUMAN SOCIAL SERVICES, bryant & stratton college

ONLINE

Named to Dean’s List for three consecutive terms for maintaining a 4.0 GPA.

SKILLS

Advanced knowledge of MS Word, Excel, Outlook, and PowerPoint

Intermediate level knowledge of MS Access

Extensive experience participating in and managing staff meetings and preparation of agendas

Above average grasp of English Grammar and punctuation

Specialize in proofreading and editing for content

Excel in recordkeeping and statistics

Experienced using QuickBooks

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