Customer Service Inbound Calls

HAROLD LAMAR

Tampa, FL ***** *********@*****.*** +1-561-***-****

Authorized to work in the US for any employer

Work Experience

Sales Associate

Wyndham Destinations-Orlando, FL

January 2024 to March 2025

Took 30-40 inbound calls per day. Book timeshare stays. Provide service for existing reservations

•Employee of the month July 2024

•.

•Sales Representative

•Norwegian Cruise Line-Tampa, FL

•July 2022 to March 2023

•Telephoned and emailed visitors to

•NCL website and existing customers to advise of current promotions and Booked cruises.

•The tools and documents that I have used are scanning, documentation and emailing.

•Review and verify data on all submitted documentation.

•Use salesforces and priority software to documentation for teams.

Customer Service Representative/ Tele Sales

Personnel Concepts/Brady-Tampa, FL

August 2021 to June 2022

•Called small and mid-sized businesses to upsell labor compliance posters

•Solved queries from inbound calls

•Handled 200 outbound and inbound calls

•Provided excellent customer service

Collections Representative

Credit Control-Tampa, FL

June 2020 to July 2021

•Outbound/Inbound calls to delinquent creditors to establish Repayment agreements.

•Input required information into the system over a call

•Reviewed and guided customers/clients about collections.

•Developed specialized charts for missed payments using Microsoft Excel

Collections Representative

Service Finance-Boca Raton, FL

August 2018 to November 2019

•Called charged-off accounts to negotiate settlements

•Provided excellent customer service

•Made outbound and inbound calls on a regular basis

•Checked call quality

•Responsible for documenting and updating all collection activity in the client in a concise and accuratemanner.

•Contact delinquent account customers; document the status of customers and the collection efforts.

Gap Reason: Was traveling with golf.

Inside Sales Representative

Life Alert-Fort Lauderdale, FL

August 2017 to July 2018

•Managed a large portfolio of accounts, consistently meeting or exceeding quarterly revenue targets

•Delivered persuasive sales presentations to key decision-makers, highlighting the unique valueproposition of products or services

•Maintained accurate records of all interactions with prospects using CRM system

JP Morgan Chase-Tampa, FL

December 2008 to September 2013

Consumer Loan Support II, (Promoted from within)

•Outbound calls to past due mortgage customers to engage and qualify for the

•HAMP mortgage assistance program. Assisted customers through application

•Review homeowner insurance documents and contact insurance companies Review tax forms to uploadinto CLOSR form.

•Responsible for the documentation, commitments, verify legal descriptions, calculate costs, orderpayoffs.

•Title reviews through RealEC, CLOSR and MSP programs

•Review homeowner insurance documents and contact insurance companies.

•Skip traced delinquent debtors through Lexus-Nexus and internet sources

•Contacted debtors by generating appropriate letters and phone calls

•Reviewed credit reports and matched debtors into extended payment programs

•within OCC guidelines.

Education

Mass Media Arts

Hampton University - Hampton, VA

Business Management

Rutgers University - Newark, NJ

Skills

• Record of accomplishment of finding customers and developing relationships in financial services.

Employed active listening to determine customer needs to provide customer service.

I made between 150-200 outbound calls per day and took inbound calls.

Accurately documented accounts and followed up with customers when appointed.

•Sales

•Customer service

•Inside sales

•Time management

•Customer support

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