Customer Service Operations Supervisor

Rownisha Tiya Davenport

Las Vegas, NV *****

**********@*****.*** 702-***-****

Professional Summary

Results-oriented Operations Supervisor with over 15 years of experience in customer service, logistics, and team leadership. Proven ability to improve operational eƯiciency, enhance customer satisfaction, and lead cross-functional teams. Strong background in process improvement, training, and performance management across hospitality, insurance, and logistics sectors. Core Competencies

Team Leadership & Coaching

Operational Oversight

Customer Experience Management

Process & Performance Improvement

Conflict Resolution

CRM & Reporting Tools

StaƯ Training & Development

Cross Department Coordination

Professional Experience

Operations Supervisor

Prospect Airport Services – Las Vegas, NV

June 2023 – Present

Manage and coach a team of 20+ airport staƯ including customer service agents and baggage handlers.

Streamline airport operations by coordinating with airlines and ground services.

Resolve escalated customer issues promptly, improving satisfaction ratings.

Implement and monitor performance metrics to ensure service standards are met.

Lead new hire training and continuous development programs. Hospitality Host / Retail Cashier

Sodexo – Las Vegas, NV

April 2022 – Present (Part-time)

Support large-scale conventions and expos by managing guest services and hospitality logistics.

Handle POS transactions and restock merchandise to ensure optimal inventory levels. Remote Insurance Claims Adjuster (Independent Contractor) UPC Insurance – Remote

June 2020 – June 2022

Reviewed property claims, coordinated with field adjusters, and ensured accurate claim documentation.

Approved estimates, issued payments, and maintained QA standards across hundreds of claims.

Sales & Operations Assistant

Newport Meats – Las Vegas, NV

May 2018 – April 2020

Audited shipping/receiving operations to ensure accuracy and compliance.

Managed daily business functions, analyzed financial data, and developed process improvements.

Led a team to exceed sales targets while optimizing customer service operations. Education

High School Diploma

Crenshaw High School – Los Angeles, CA

Certifications

TAM Card (Techniques of Alcohol Management)

Issued by TAM of Nevada

Valid for 4 years; required for alcohol service roles in Nevada

Food Handler Safety Card

Contact this candidate