Front Desk Customer Service
Resume:
MIKAYLA GREEN
Suitland, MD *****
*********@*****.***
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Seeking entry-level opportunities to expand skills while facilitating company growth. Willing to relocate to: Washington, DC
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Silver Mirror Facial Bar-Washington, DC
October 2024 to Present
• Greeted and welcomed guests, providing a positive first impression of the company
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Maintained cleanliness and organization of the front desk area at all times
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively Lead Team Associate
Potbelly-Washington, DC
March 2023 to July 2024
Provided customer service to clients, including resolving complaints and answering inquiries. Assisted in the development of team strategies and goals. Assessed customer feedback to improve services provided by the team. Developed training materials for new employees joining the team. Front Desk Receptionist
Southern Peach Bbq-Suitland, MD
October 2022 to April 2023
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Ensured prompt resolution of customers' inquiries via phone, email or chat support channels. Maintained accurate records of customers' interactions with the company in order to provide better future services.
Food Runner/Server
Topgolf-Oxon Hill, MD
February 2020 to December 2022
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Demonstrated exceptional multitasking skills during peak hours, accurately managing tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Adhered to all food safety regulations to ensure the health and well-being of customers Retail Sales Associate
Ashley Stewart-Oxon Hill, MD
January 2021 to November 2022
Assisted customers with finding the right product for their needs. Provided product information and answered customer questions. Demonstrated knowledge of store products and services. Performed cashier duties, such as ringing up sales, processing payments and issuing receipts. Greeted customers upon entering the store and provided assistance. Stocked shelves with merchandise according to company standards. Organized displays to attract customers and promote sales. Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors. Completed transactions in an efficient manner while providing excellent customer service. Promoted special offers and discounts to encourage additional purchases. Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Certificate in Aesthetics
The Salon Professional Academy - Washington, DC
November 2024 to Present
High School Diploma
Suitland High School - District Heights, MD
September 2019 to May 2021
Skills
• Decision-making capabilities
• Meeting facilitation
• Cash Handling
• Complaint resolution
• Customer Service
• Teamwork and Collaboration
• Continuous Development
• Positive Attitude
• Training and mentoring
• Computer Skills
• Sales and Marketing
• Goal Setting and Achievement
• Social media expertise
• Safety understanding
• Organizational skills
• Microsoft Word
• Communication skills
• Phone etiquette
• Stocking
• Customer service
• Front desk
• Sales
• Computer skills
• Time management
• Analysis skills
• Hospitality
• Cash register
• Retail sales
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