Customer Service Quality Assurance

Mia Felix

281-***-**** **********@*****.*** Channelview, TX 77530

SUMMARY

Dedicated cook experienced in preparing food and serving customers in fast-paced environments. Skilled at managing high-volume sales without error. Trained in safe food-handling and good cleaning practices.

SKILLS Work on adding office skills in your skills section

System implementation In-store support

Quality assurance controls

Problem-solving abilities Adaptive team player

Business development understanding

EDUCATION

Associate of Arts Culinary Arts, Graduated Date: Month,Year

San Jacinto College, Pasadena TX

WORK EXPERIENCE

Service Team Champion,Champion, Taco Bell, August 2022-Current

Taco Bell Houston, Tx

Delivered exceptional customer service by engaging with guests, handling orders, and ensuring satisfaction.

Maintained a clean and organized dining environment, following food safety and sanitation procedures.

Processed cash and credit transactions accurately while handling customer inquiries and concerns.

Worked efficiently in a fast-paced environment, collaborating with team members to meet high-volume demands.Provided every customer with friendly service, answered menu questions and submitted orders.

Put special requests into computer system, took payments and provided change.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Talked pleasantly with customers while taking orders and promoted positive image for business.

Served drinks and prepared specialty beverages.

Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Welcomed and thanked guests to demonstrate appreciation for patronage.

Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Provided exceptional service that reflected restaurant standards and core values. Assembled and served meals according to specific guest requirements.

Processed payments on cash register and counted back bills and change to patrons. Counted cash drawer at end of shift and prepared bank deposits.

Made sure guests were satisfied with meals, taking swift action to correct problems.

Served food, beverages and desserts to customers according to exact specifications. Portioned and packaged take-out foods for customers.

Interacted effectively with fellow employees to stage food trays for distribution to customers.

Scrubbed equipment, tables and encounters to meet cleanliness standards.

Documented orders in POS terminal, collected payments and made accurate change for cash transactions.

Reviewed orders against receipts so guests received requested items.

Answered questions about menus, giving guests list of items included in dishes when asked.

Wiped counters and tables to remove dirt and food and maintain clean environment for guests.

Conversed with customers to build rapport, answer questions and defuse complaints,

Prepared bills for customers with accuracy and speed, handling payments rapidly to enable increased table turns.

Warmly greeted visitors to promote great customer service and positive ordering experience.

Pastry Cook, Hilton Americas-Houston, June 2022-August 2022 Houston, Tx

Assisted in daily pastry production, decorating desserts with precision and creativity.

Managed ingredient inventory, minimizing waste and ensuring fresh stock rotation.

Maintained high standards of food preparation and presentation for catering and in-store customers.Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.

Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.

Rotated and organized stock in refrigerator and freezer to minimize waste.

Baked gluten-free and homemade goods with ingredient limitations to meet dietary restrictions.

Monitored and ordered supplies and baking ingredient stock items such as flour and sugar. Oversaw pastry production for catering, pick-up orders and in-store customers.

Pastry Prep Cook, Abby's Catering, November 2021-February 2022 Houston, TX

Prepared and mixed ingredients according to recipes, ensuring consistency and quality.

Operated mixing and blending equipment, adjusting settings for optimal results.

Collaborated with the team to meet deadlines and maintain efficient kitchen operations. Combined ingredients in bowls of mixing, blending or cooking machinery. Adjusted time and speed controls for mixing and blending machines.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Pastry Cook Assistant, Rainbow Lodge, February 2021-October 2021 Houston, TX

Measured, mixed, and prepared ingredients for a variety of baked goods.

Managed stock levels and coordinated orders for bakery supplies.

Applied attention to detail in decorating and presenting pastries to meet quality standards. Coordinated supplies, placed orders and managed stock on hand for bakery. Finished baked goods with glazes, icings and other toppings.

Measured and weighed ingredients to precisely match recipes for different baked goods. Adjusted time and speed controls for mixing and blending machines.

Shaped and cut dough to achieve desired shapes, signs and designs. Weighed flour to prepare batter, dough, filling and icing.

Verified quality of raw materials against bakery standards and recipe specifications. Combined ingredients in bowls of mixing, blending or cooking machinery.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Demonstrated leadership by making improvements to work processes and helping to train others.

Prep Cook, Pappsitos cantina, December 2018-March 2020 Houston, Tx

Assisted with pastry production and inventory management, ensuring efficient workflow.

Followed recipes and modified dishes based on customer dietary needs.

Maintained kitchen cleanliness and adhered to food safety protocols. I was responsible for prepping pastry production

I also made sure to follow pastry production inventory

Followed recipes from cook books and wrote down recipes that were needed to prep Prepared dessert orders for corporate businesses and wedding planning events.

Retained consistent quality and high accuracy when preparing identical dishes every day. Organized and labeled stock of ingredients to maintain needed inventory levels.

Prepped vegetables and ingredients by washing, chopping and dicing. Helped train and develop new talent.

Dressed, seasoned and garnished appetizers and salads to prepare for food service.

Modified standard recipes to address customer requests for substitutions or allergen concerns.

Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.

Measured and weighed food items to comply with portion requirements.

Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Completed special orders according to customer dietary needs.

Observed food handling and sanitation procedures to safeguard against foodborne illnesses. Maintained clean and orderly kitchen with regular attention to checklists.

Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines. Prepared simple salads and common entrees.

Followed chef prep lists and last-minute orders to help team meet customer needs.

Hostess, Pappasito's Cantina, June 2018-March 2020 Houston, TX

Warmly greeted guests, managed reservations, and coordinated seating arrangements.

Provided excellent customer service by addressing inquiries and accommodating special requests.

Assisted in event setups and collaborated with staff to ensure seamless dining experiences. Greeted guest with upon entrance

Answered customer questions in regards to operating hours and reservations Greeted guests and gathered information to seat groups or place on waitlist.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Escorted guests to seating area, furnished menus and highlighted daily specials.

Greeted customers, answered questions and recommended specials to increase profits. Monitored dining area to assess server capacity and estimate wait times.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Answered telephone to provide dining information and take reservations.

Accommodated guests with children and special needs to promote comfortable dining experience.

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Developed long-term relationships with customers to increase opportunities for repeat business.

Managed guest expectations by relaying information regarding hours, wait times and specials. Helped restaurant staff set up small and large events to coordinate smooth execution.

Salad Bar Clerk, Olive Garden Restaurant, June 2016-June 2018 Houston, Tx

Responsible for preparing salad bar for lunch and dinner. Followed ticket orders for dine in and to go.

Followed portion and measuring salad bowls per serving.

Followed safety protocols in handling of equipment and food.

Worked in close collaboration with team members to ensure customers received high-quality service.

Supported serving staff in delivering accurate and well-presented food orders.

Applied proactive and resourceful nature to create pleasant guest experiences. Effectively multitasked within fast-paced environment.

Stocked displays with new and transferred merchandise.

EDUCATION AND TRAINING

High School Diploma

North Shore Senior High School, Houston TX 2016 Culinary Arts practical advance program

Associate of Arts

Culinary Arts, San Jacinto College District, Pasadena TX In process

CERTIFICATIONS

PROBLEM SOLVING (Less than 1 year) Customer service (3 years) Baking (2 years) Food Preparation (4 years) Sales (2 years) Restaurant Experience (6 years) Food Service (6 years) Serving Experience (1 year) POS (1 year) Host/Hostess (2 years) Certifications and Licenses Food Handler Certification

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