Administrative Assistant Customer Service
Resume:
***********@*****.***
TELEPHONE
@LINDAMAGAL
SKILLS
Bilingual English-Spanish, effective multitask, strong client relationship, ability to diffuse difficult situations, customer loyalty, sales support, closing skills, customer satisfaction, team management, property management, quality control.
Computer knowledge Microsoft, Excel, Google sheets, Outlook, PowerPoint, Printers, Scanners, Tablets.
OBJECTIVES
Seeking a challenging position with an innovative and growth oriented company. Contributing and specializing in administrative support. Committed to delivering quality results with little supervision.
EXECUTIVE ADMINISTRATIVE ASSISTANT
LINDA Z MAGALLANES
10650 MOUNTAIN VIEWAVE. APT 403, REDLANDS CA 92373
Resourceful and innovative administrative assistant with more than 10 + years of professional experience; adept at working in fast peace environment demanding strong organizational, leadership and interpersonal skills. Highly motivated team player and goals achiever. Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects, ability to multitask effectively and achiever communicator style.
EDUCATION
Calexico High School, Calexico Ca — Diploma, Graduate 2000
Summit Career College, Colton Ca - Legal Office Administration Certificate, Graduate 2009
International Association of Certified Natural Health Counselors - Certified Natural Health Counselor, Graduate 2017
International Association of Certified Natural Health Counselors - Certified Emotional Consultant, Graduate 2017
International College of Iridology - Certified Holistic Iridology Graduate 2017
The Rotary Leadership Institute, Graduate 2019
EXPERIENCE
COSB DAAS-FEMA Call Center, May 04-present.
Bilingual Technical Assistant Call Center – Screener Operator. Processing incoming applications to Great Plates Meal program for Seniors, managing calls by addressing complaints and/or customer service needs.
COSB Registrar of Voters, March 03- March 08, 2020
Technical Assistant, proving assistant to ensure voters ballots are effectively counted during past elections, March 03, 2020.
New Age Gastroenterology, Inc. Jan 11, 2019 – Aug 09, 2019
Executive Personal Assistant, Marketing Assistant, Clinic Coordinator and Medical Assistant.
As executive personal assistant,
Perform with time and daily management of scheduling meetings, correspondence, note-taking and/or translating (English to Spanish).
Perform clerical tasks, accepting and making phone calls, setting business meeting agendas, sending memos, reviewing incoming reports, setting the executive's daily schedule, provide services that relieve employer from the stress of tasks that are associated with managing personal and/or business life.
Marketing Assistant,
Marketing assistant to support the work of marketing managers and executives on projects directed at maximizing company profits and developing sales strategies or marketing campaigns.
By compiling and distributing financial and statistical information such as budget spreadsheets, analyzing questionnaires, writing reports, company brochures and similar documents, organizing and hosting presentations and customer visits, assisting with promotional activities, visiting customers/external agencies, helping to organize market research.
As a Clinic Coordinator,
ensure the smooth running of a medical clinic or outpatient facility. Take on administrative, scheduler with efficiency standing of up to 30 daily patients, to include managing clinic staff and overseeing day-to-day management operations, work with insurance companies, billing, managing information systems to enter and monitor patient records. Charting, collecting patients’ pathologies, labs, ultrasounds and medical records as needed.
As Medical Assistant,
to directly assist physicians, nurses and other healthcare professionals in providing patient care as well as providing bilingual translation (English and Spanish) on patients needed involved in medical duties as to take patients vitals and proceed to patient rooming.
With patients, to ensure patient education and make sure patient has totally understood all information provided by Physician and any information needed in the future for any specific instructions. With the ability to work effectively with up to 32 patients in a daily basis.
As Property Manager,
to manage 4 properties making sure all properties to be in good conditions, as well as manage and oversee payment of all workers involved as plumber, maintenance person, gardener, electrician, for such properties to be in good standing to provide excellent customer service, this includes and not limited to detail clean ups, bedding laundry, dry cleaning, pest control and patrolling units to ensure safety and good presentation, as well as to keep and record current inventory.
Picking, Nordstrom Warehouse, San Bernardino, CA — 2017-2018
Picking position develop up to 400 - 500 picking items for each shift. Developed strong partners and manager relationship. Worked as a seasonal crew with Staffmark Employment Agency.
Juice Specialist, Evolution Fresh, Rancho Cucamonga, Ca, 909-***-****, Joabe Olibeira, ******@*******.*** — 2013-2015
Started as Partner position at sorting fruit department, then assigned to packaging department promoted as a Juice Specialist where developed a new position interacting with all floor departments of the warehouse process, receiving, juicing, bottling, hpp, packaging team and shipping to gain the most outstanding quality finishing product. Developing an internal partnership relation strong enough to be at the highest scores on production. Stablished a Quality Assurance position on packaging floor and supported workmates on minimizing floor accidents as becoming part of the Environmental and Safety Volunteer Team. Supported Inventory Team for product labels. Assisted Production Machinery Team in order to keep production ongoing with no time down during lunch hours. Recipient of The Golden Carrot Award as effective safety environmental partner support.
VOLUNTEER EXPERIENCE OR LEADERSHIP
Collaborated providing student scholarships to single mothers at Mexicali B.C Mexico in 2017.
Member of Parent Teacher Organization on 2018 at Norton Language and Arts Academy.
NSLA Former Parent Volunteer providing 2 hours a week supporting reading practice for kids.
Community Volunteer at We are the Change Volunteers of San Bernardino since 2018, promoting a cleaner environment for our San Bernardino City.
Former member of Sunset San Bernardino Rotary Club since 2018 participating in community projects as well as international.
Former Volunteer at 1410 AM Radio with Arturo Acosta as a Community Outreach in service for our Spanish community at San Bernardino County, March 2020.
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