Customer Service Store Manager
Resume:
Amy Fetcinko
Woodstock, GA 30188
Cell Phone - 678-***-****
***********@*******.***
OBJECTIVE:To secure a position that utilizes myknowledge, experience, and abilities to their fullest potential. EXPERIENCE:
Kiefer Aquatics - All American Swim Supply October 2016 – Present Retail Store Manager
● Execute day to day operations of the office by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory ordering and updates, supply ordering, employee training and other duties as assigned or needed within the store.
● Process all ordering of swim team sales.
● Compile all bank deposits and receipts.
● Communicate with all of our external and internal customers on a regular basis to service their swim team needs.
● Enter and process invoices for our customers.
● Assist with swim team sales, fittings, and meets.
● Run and operate the POS system in store.
Country Financial July 2016 -September 2016
Office Assistant
● Provide comprehensive support for the Financial Representative/Owner while helping her build and maintain her business as a financial representative.
● Manage and streamline administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.
● Responsible for the processing of premium payments for all existing and new clientele.
● Committed to outstanding interpersonal, customer service, leadership, and organizational skills.
● Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, travel, contacts, appointments, and luncheons/events. Willfab, Inc.August 2015-July 2016
Office Administration
● Organization of day to day office activities
● Maintain filing systems and day to day clerical functions.
● Assists office staff in maintaining files and databases
● Entry of invoices into the Accounting Database and responsible for the timely payment of these invoices. Nease, Lagana, Eden, & Culley, Inc August 2003 – April 2005 Account Manager
● Represent high net worth clients in the customized design and implementation of estate and business insurance plans.
● Facilitate account implementation of new prospect accounts as well as the on going service activities for all client accounts.
● Review and coordinate all underwriting processes with core insurance carriers.
● Develop effective relationships with producers and key client decision makers.
● Based upon a combination of analysis, experiences, and judgment, make good insurance planning decisions.
● Determine the processes necessary to get accounts accurately implemented in a timely manner.
● Committed to meeting the expectations and requirements of internal and external customers
● Establish and maintain effective relationships with clients ultimately gaining their trust and respect. American Safety Insurance Services, Atlanta, GA September 2002 –August 2003 Business Development Manager
● Recruit, review, negotiate and approve all broker appointments.
● Develop, create and maintain relationships with brokers/agents regarding products and services.
● Design and implementation of formal marketing plan
● Develop a formal corporate customer service plan.This plan includes the development and implementation of a formal customer service center.Communicate this plan to the appropriate business units and develop procedures to monitor its implementation and effectiveness.
● Coordinate sales and marketing programs that will increase submission volume and premiums for all profit centers.
● Develop and implement company marketing and sales materials.
● Manage an effective advertising campaign, including rate negotiations, ad design and budget allocation
● Design, revise, review and update all materials for company annual reports
● Manage, maintain, update and enhance company website Other Employers:
The Canada Life Assurance Company, Atlanta, GA March 2001 – September 2002 Manager, Sales Development
The Canada Life Assurance Company, Atlanta, GA December 1996 – March 2001 Manager, Individual Policy Forms and Compliance
Columbian Mutual Life Insurance Company, Binghamton, NY Policy Form Filing Assistant April 1993 - December1996; EDUCATION:
● Broome Community College, Binghamton, NY
Associates Degree - Business - spring of 1993
COMPUTER SKILLS:
● Microsoft Word, Microsoft Project, Microsoft PowerPoint, Microsoft Excel, Microsoft Access AWARDS/HONORS:
● Charter Financial Consultant (ChFC) December 2000, Charted Life Underwriter (CLU) in September 2000
● President for the FLMI Society of Atlanta 1999 term
● Associate, Insurance Regulatory Compliance (AIRC), December 1998
● Fellow Life Management Institute (FLMI), December 1995 REFERENCES:
Available upon request
Contact this candidate