Customer Service On-Site

Karla Oviedo Rodriguez

Smithfield, NC 919-***-**** ************@*****.***

Bilingual: English & Spanish Remote & On-site Professional Professional Summary

Bilingual, adaptable professional with experience in healthcare, logistics, retail, and customer service. Proven ability to excel in high-pressure environments, manage multiple priorities, and deliver exceptional client support. Skilled in medical administration, inventory control, and remote appointment coordination. Seeking a remote position where I can combine organizational expertise, multitasking ability, and people skills while balancing family responsibilities.

Core Skills

Remote Appointment Coordination Medical Insurance & Patient Care Customer Service & Client Relations

Logistics & Inventory Management Communication & Team Collaboration Office & Warehouse Operations

Professional Experience

Optometric Technician National Vision, NC

- Conducted patient pre-screenings and supported eye exams (in-person & remote)

- Verified insurance, managed patient intake, and performed accurate data entry

- Delivered top-tier service in a fast-paced medical environment Logistics Coordinator Royal Threads, NC

- Managed inventory, shipping logistics, and order fulfillment

- Promoted from warehouse staff to coordinator for exceptional performance

- Improved workflow efficiency and team communication Retail Associate Independent Beauty Business

- Guided customers on product selection and purchases

- Maintained merchandising displays and restocked inventory

- Built repeat customer relationships and managed point-of-sale transactions Crew Member McDonald's & Auntie Anne's

- Provided fast, friendly service in high-volume settings

- Maintained cleanliness and accuracy under pressure

- Developed early teamwork and multitasking skills Education

East Wake High School, Wendell, NC - Diploma, 2016

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