Customer Service Call Center and remote.

Sharon Bennett

Lafayette, Louisiana***-***-**** ***********@*****.***

Professional Summary

Customer-focused and reliable Customer Service Professional with 20+ years of experience in call center and remote support roles. Known for excellent problem-solving, patience, and professionalism. Proven ability to resolve high volumes of inquiries, foster loyalty, and meet performance goals in fast-paced environments. Strong background in telecom and service industries with a passion for helping people. Core Skills

High-Volume Call HandlingRemote & In-Person SupportCRM Systems (Salesforce, Zendesk)Escalation & Conflict ResolutionTechnical & Billing TroubleshootingCustomer Retention StrategiesPeer Mentoring & Team SupportPerformance & Quality Metrics

Professional Experience

Customer Service Representative (Remote)

Verizon – Remote1999 – 2011

• Delivered remote support for wireless and internet services across the U.S.

• Resolved billing issues, technical problems, and service inquiries with professionalism.

• Maintained customer satisfaction scores over 95% during tenure.

• Assisted with onboarding and supporting new team members.

• Worked cross-functionally with tech and escalation teams to resolve issues quickly. Customer Service Representative

iQor – Lafayette, LA2012 – 2014

• Managed 80+ calls per day in a high-volume call center.

• Provided customer service related to account access, billing, and product concerns.

• Praised for communication skills and calm handling of escalated calls.

• Supported training sessions for new agents and system usage. Education

Clarendon Memorial – Certified Nursing Assistant (CNA)Attended: 1992 – 1999 References

Available upon request.

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