Customer Service Executive Assistant

* ****** *****, *****, **, ***** • 573-***-**** • ************@*****.***

Kimberly Latham

Customer Service & Administrative Professional

Customer Service Manager with 20+ years of experience in customer service, manufacturing, and shipping coordination. Proven expertise in negotiation, lead generation, and process improvement, contributing to a significant increase in customer sales. Dedicated to balancing customer satisfaction with company interests, ensuring efficient operations and enhanced customer experiences.

EMPLOYMENT HISTORY

Concordia Publishing House - St. Louis, MO

Executive Assistant - to the President, C.E.O. and the VP of Publishing 2022 - Present

• Calendar and email management. Setting of appointment, travel arrangements, and all conference room schedules (12 rooms) Weekly tasks of setting and recording all staff meeting, setting and recording of all directors schedules, coordination of outside speakers for weekly chapel services, PTO schedules for all senior management, recording of all staff notes, and distribution weekly to all departments. Quarterly Board of Director meetings, with travel arrangements, hotel reservations, meal and travel coordination before, during and after the meeting. Maintaining all desktop procedures for the corporate office and the recording of all documents for the Board of Directors.

Imperial Headwear - Asst. Business Director

2005 - 2022

• Supervision of customer service reps with incoming and out-going calls, emails, proofreading correspondence and assisting with any situation where the CSR was not either comfortable or asked for assistance.

• Helping teach the customer service team how to assess a situation and ensure both customer satisfaction and company financial needs. Offering trailing classes to help improve the level of service given to all customers.

• Collaborating with IT and executive management to create pricing, ordering processes, and internal manufacturing processes. Training of new

• Streamlining order processing steps to increase efficiency.

• Analyzing products and purchasing patterns of customers to ensure all needs were met.

• Manipulating websites to create new images, pricing, and flash sales.

• Handling supervisor calls to resolve customer issues.

• Contributing to a $20MM increase in customer sales from 2013 to 2022. Customer Service Rep - Paramount Apparel

2005 - 2012

• Worked in the ASI Promotional Division, handling advertising specialty items. With a specialty in headwear and apparel.

• Managed relationships with outside independent sales reps and distributors. Attended trade shows, and on-site visits with multi-line sales reps.

• Negotiated to maintain good margins for the company while keeping end users needs in the forefront of the

Customer Service Rep - Cintas Fire and Safety

2004 - 2005

• Worked with sales staff and techs to drive sales and service for new fire suppression systems in the food service industry.

Prior experience: Telemarketing Supervisor, Credit and Collections Manager in Training, and general office procedures.

EDUCATION

Associates Degree

SEMO — 1985 - 1987

ECC (ongoing)

Continued Education

COURSES

Customer Service Manager,

How to Train the Trainer

Fair Debt and Credit Collections Act of 1976

Compliance

MS Products

**References available upon request

Contact this candidate