Head cashier
Resume:
Lashelle Richmond
Always available and willing to learn new information
Olive Branch, MS 38654
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Head Cashier
Home Depot-Olive Branch, MS
December 2024 to Present
• Managed cash register operations, including handling cash transactions, processing returns, and providing accurate change to customers
• Supervised a team of XX cashiers, ensuring efficient checkout processes and exceptional customer service
• Maintained accurate records of daily sales transactions, balancing the cash drawer at the end of each shift with minimal discrepancies
• Resolved customer complaints or concerns in a professional manner, escalating issues as necessary to ensure customer satisfaction
• Collaborated with store management to develop strategies for improving cashier efficiency and reducing wait times during peak hours
• Provided guidance and support to cashiers regarding product knowledge, pricing information, promotions, and sales incentives
• Contributed to creating a positive work environment by fostering teamwork among cashiers through effective communication and conflict resolution skills
• Achieved an average transaction time reduction of XX% through process improvements such as optimizing scanning techniques and minimizing errors during checkout process
• Increased overall customer satisfaction ratings by XX% through friendly interactions, efficient service delivery, and prompt issue resolution
• Successfully trained XX new hires on cashiering procedures resulting in improved accuracy rates within their first month on the job
Cashier
Compass Group-Byhalia, MS
August 2024 to Present
Assist employees with their purchases, make coffee as needed. Stock napkins, cups and eating utensils as needed. Clean and wipe down tables after each break. Count the register/ till after the end of my shift Food Delivery Driver
Door dash/ Uber-Olive Branch, MS
February 2021 to Present
Pick up food or shop in stores for customers and make deliveries to their specified drop off locations
• Handled customer inquiries and concerns professionally, providing excellent customer service
• Managed delivery routes effectively, optimizing time and fuel efficiency
• Maintained accurate records of deliveries, ensuring all necessary documentation was completed
• Delivered packages and goods to customers in a timely and efficient manner
• Performed routine vehicle inspections and maintenance checks to ensure safe operation
• Adhered to all traffic laws and regulations while driving company vehicles
• Utilized GPS navigation systems to plan the most efficient routes for deliveries
• Resolved any delivery discrepancies or issues promptly and efficiently
• Maintained a clean and organized delivery vehicle at all times
• Followed established safety protocols when handling hazardous materials or fragile items during deliveries
• Provided feedback on potential improvements in the delivery process to enhance overall efficiency
• Maintained a professional appearance while representing the company during customer interactions Order Filler
Asics-Byhalia, MS
June 2017 to April 2021
I picked orders at a fast pace for shipping which requires lots of walking. I also operate the auto bagger to process shoes and clothing for shipping. I'm a team player. Work good alone as well. Willing to learn and take on other tasks. am also a member of the safety committee.
• Efficiently picked and packed customer orders according to established guidelines
• Collaborated with team members to ensure timely completion of daily order fulfillment targets
• Utilized handheld scanners and computer systems to track inventory levels and locate specific items for order fulfillment
• Performed quality checks on products before packaging, ensuring that only defect-free items were shipped to customers
• Assisted in the organization of warehouse space to optimize storage capacity and improve overall efficiency
• Operated material handling equipment such as forklifts or pallet jacks to move products within the warehouse as needed
• Implemented safety protocols to minimize workplace accidents, including proper lifting techniques and adherence to OSHA regulations
• Collaborated with cross-functional teams (e.g., shipping, receiving) to coordinate smooth workflow between departments
• Trained new employees on order filling procedures, safety protocols, and company policies
• Contributed ideas for process improvements that enhanced productivity and reduced errors in order fulfillment operations
• Maintained a clean work area at all times, adhering to sanitation standards set by the company
• Participated in regular inventory counts to ensure accuracy of stock levels
• Consistently met or exceeded daily/weekly/monthly production goals
• Suggested and implemented a barcode scanning system, resulting in XX% reduction in order processing time
• Maintained a 99% accuracy rate in order fulfillment by carefully double-checking all picked items before packaging
Package Handler
FedEx-Olive Branch, MS
August 2016 to December 2017
Load boxes on trucks for delivery
• Efficiently loaded and unloaded trucks with merchandise, ensuring accurate counts and proper handling of fragile items
• Collaborated with team members to prioritize loading/unloading tasks based on delivery schedules and customer requirements
• Maintained a clean and organized work area, following safety protocols to prevent accidents or damage to goods
• Achieved a XX% reduction in loading/unloading time by implementing streamlined processes and optimizing workflow
• Safely secured loads using straps, ropes, or other securing devices to prevent shifting during transportation
• Closely followed company policies regarding weight limits, stacking heights, and load distribution for safe transportation of goods
• Collaborated with warehouse staff to coordinate the movement of products between storage areas and loading docks as needed
• Prioritized safety at all times by wearing appropriate personal protective equipment (PPE) such as steel- toed boots and reflective vests
• Leveraged knowledge of different types of freight containers (e.g., pallets, crates) to optimize space utilization during loading operations
• Participated in regular training sessions on proper lifting techniques to minimize the risk of injuries while handling heavy objects
• Demonstrated exceptional teamwork skills by assisting colleagues with their tasks during peak periods or when facing tight deadlines
• Maintained a high level of professionalism and customer service when interacting with truck drivers, vendors, and other personnel
• Efficiently operated manual pallet jacks and hand trucks to transport goods between trucks and storage areas
• Maintained a high level of physical fitness to meet the demands of heavy lifting and prolonged standing during work shifts
Cashier/Sales Associate
Walmart-Southaven, MS
August 2015 to June 2016
Responsibilities
assist customers with their purchases
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
Personal Care Assistant
Ability Works-Olive Branch, MS
May 2014 to June 2016
Help patient with activities of daily living such as:bathing, eating, assist with medication etc..
• Provided personalized care and assistance to individuals with disabilities or chronic illnesses
• Assisted clients with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and reported any changes or concerns to healthcare professionals
• Ensured a safe environment by implementing proper infection control measures and maintaining cleanliness in living spaces
• Supported clients in physical therapy exercises to improve mobility and strength
• Managed medical appointments, transportation, and medication refills for clients
• Collaborated with healthcare team members to develop individualized care plans for each client
• Provided emotional support and companionship to enhance the well-being of clients
• Assisted with meal planning, preparation, feeding, and monitoring dietary restrictions as required by clients' health conditions
• Coordinated social activities for clients to promote engagement within the community
• Collaborated with occupational therapists to assist patients in developing fine motor skills
• Assisted individuals with personal hygiene tasks including bathing, dressing, and grooming
• Administered medications according to prescribed schedules
• Performed light housekeeping duties such as laundry, cleaning, and organizing living spaces
• Escorted patients on outings, such as doctor's appointments or recreational activities
• Monitored patient behavior, paying close attention to any changes or signs of distress
• Assisted with mobility and transfers, using proper lifting techniques and assistive devices as needed
• Provided emotional support and companionship to patients, helping them feel more comfortable and at ease
• Documented patient information accurately in medical records, including vital signs, symptoms, and medications administered
Cashier/Sales Associate
Dollar General-Olive Branch, MS
May 2014 to September 2014
Responsibilities
assisted customers with purchases and cleaned the store at closing Telephone Operator
SYKES Enterprises, Incorporated-Morrilton, AR
November 2009 to January 2012
Responsibilities
Assisted customers with home loan modifications and also with making mortgage payments via telephone
Accomplishments
Being able to help customers get modifications loans that they could afford and be able to keep their homes
Skills Used
used windows and telephone switchboard
• Provided exceptional customer service by promptly and professionally answering inquiries and directing calls to the appropriate departments
• Assisted in resolving customer complaints or issues by actively listening, empathizing, and taking appropriate action
• Effectively managed high call volumes during peak hours while maintaining a friendly demeanor and positive attitude
• Collaborated with other departments to relay important messages or transfer calls as needed
• Implemented efficient call routing strategies to minimize wait times for callers
• Demonstrated strong problem-solving skills by quickly identifying caller needs and finding appropriate solutions or resources
• Maintained confidentiality when handling sensitive information during phone conversations or message delivery
• Updated contact directories regularly to ensure accurate information for internal staff as well as external contacts
• Efficiently operated a multi-line telephone system, handling an average of XX calls per day Forklift Operator
Exel Distribution-Byhalia, MS
February 2006 to January 2008
Responsibilities
Unloaded air conditioner units via forklift and took them to their appropriate storage locations and also picked orders for shipping
Skills Used
used forklifts, clamp trucks and rf scanners
• Received and inspected incoming shipments, verifying accuracy of contents against purchase orders
• Efficiently organized and documented returned merchandise, ensuring proper handling and disposition
• Collaborated with suppliers to resolve discrepancies or issues related to returned items
• Maintained accurate inventory records of returned products, updating database systems as necessary
• Performed quality checks on returned goods to identify any damages or defects
• Coordinated with warehouse team to process returns in a timely manner, minimizing storage space usage
• Utilized forklifts and other equipment to safely transport returned items within the warehouse
• Maintained a clean and organized work area, adhering to safety guidelines at all times
• Contributed ideas for process improvements that enhanced efficiency in the receiving department
• Implemented a barcode scanning system to improve accuracy and efficiency in return documentation
• Operated forklift to safely and efficiently move materials, products, and equipment
• Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
• Maintained accurate inventory records by properly documenting incoming and outgoing shipments
• Collaborated with warehouse team to organize storage areas for optimal efficiency
• Adhered to safety protocols at all times to prevent accidents or injuries in the workplace
• Assisted in the packaging and labeling of products for shipment or storage
• Utilized handheld scanners or computer systems to track inventory movement within the warehouse
• Followed company procedures when handling hazardous materials or fragile items
• Communicated effectively with supervisors and coworkers regarding daily tasks and priorities
• Ensured compliance with quality control standards during loading/unloading processes
• Operated various types of forklifts, such as sit-down, stand-up, reach truck, or clamp truck based on job requirements
• Efficiently moved heavy loads weighing up to XX pounds using a forklift
• Safely transported materials between different areas of the warehouse without any incidents
• Collaborated with team members to meet daily production goals by prioritizing tasks effectively
• Inspected incoming shipments for accuracy in quantity and quality before storing them in designated locations
• Maintained cleanliness of work area by organizing supplies, removing debris, and disposing waste properly
• Participated actively in regular safety meetings to stay updated on best practices and potential hazards
• Picked orders accurately according to pick lists provided by supervisors using a combination of forklift and manual handling
• Efficiently stacked and arranged pallets or containers in a stable manner to maximize storage space
• Operated forklift equipment in compliance with OSHA regulations and company safety policies Cashier
suns exxon-Byhalia, MS
December 2002 to January 2006
Responsibilities
was head cashier and was in charge of checking in vendors, writing checks to pay vendors, ordering stock for the store, and also making bank deposits. Receiving Clerk and Forklift Operator
WESCO Distribution, Inc.-Byhalia, MS
February 2000 to June 2002
Responsibilities
Unloaded trucks and checked items received against the bills and also worked the returns, checked them in and staged them for putaway
Skills Used
the use of rf scanners, forklifts, and windows computers
• Received and inspected incoming shipments, verifying accuracy of contents against purchase orders
• Efficiently organized and documented returned merchandise, ensuring proper handling and disposition
• Collaborated with suppliers to resolve discrepancies or issues related to returned items
• Maintained accurate inventory records of returned products, updating database systems as necessary
• Performed quality checks on returned goods to identify any damages or defects
• Coordinated with warehouse team to process returns in a timely manner, minimizing storage space usage
• Utilized forklifts and other equipment to safely transport returned items within the warehouse
• Collaborated with customer service representatives to address customer concerns regarding returns or exchanges
• Maintained a clean and organized work area, adhering to safety guidelines at all times
• Contributed ideas for process improvements that enhanced efficiency in the receiving department
• Implemented a barcode scanning system to improve accuracy and efficiency in return documentation Education
Technical College in Medical Assistant
Remington College-Memphis, TN
2004 to 2005
High school diploma or GED
Skills
• Pallet Jack
• Technical Support
• Forklift Operator (10+ years)
• Retail math
• Microsoft Windows (4 years)
• Telephone Etiquette (3 years)
• POS
• Audit (6 years)
• Driving
• Active Directory
• Ordering (4 years)
• Communication skills
• Typing
• Shipping And Receiving (10+ years)
• Assembly
• Packaging
• Basic math
• Writing Skills
• Computer Networking
• Customer support
• Delivery driver experience (2 years)
• Commercial Cleaning
• Customer service (10+ years)
• Retail Sales (5 years)
• Medical Assisting (2 years)
• Operating Systems
• Order Picking
• Materials Handling
• English
• Cash handling
• Phone etiquette
• Sales
• Help Desk
• RF Scanner
• Stocking
• Cash register
• Order Picker
• Warehouse Experience
Certifications and Licenses
Driver's License
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