Human Resources Customer Service

Sade Oladinni

Moncton, NB 506-***-**** E-mail:*********@*****.*** LinkedIn: https://www.linkedin.com/in/sade-o-07389287/

Experience

Human Resources Internship April 2025-May 2025

Smart Human Resources Solutions

Led initiatives focused on employee integration and change management to support a seamless transition during organizational mergers.

Conducted in-depth reviews of HR policies to ensure alignment with compliance standards and post- merger operational goals.

Developed internal communication plans to engage stakeholders, address employee concerns, and promote transparency throughout the M&A process.

Accountant- Payment Unit December 2019-August 2024

University College Hospital Ibadan, Nigeria No of Employees: 4,000

Supported payroll accuracy through diligent data entry and audit controls.

Assist with internal and external audit requirements

Tracked expenses and prepared financial summaries for department reporting.

Improved reconciliation processes and communication between finance and HR.

Prepare and analyze creditors’ account reports for management use

Reconcile creditors’ accounts for month-end and year-end closing processes

Relationship Manager 2017-2019

Keystone Bank, Nigeria No of Employees: 2,500

Interpreted HR policies for teams and served as liaison between staff and leadership on HR-related queries.

Contributed to the implementation of change initiatives within operational teams.

Managed business client portfolios, offering tailored financial solutions.

Assisted in the development of SME financial products, incorporating customer feedback to refine features and improve market relevance.

Supported HR functions, including employee training, workforce planning, and engagement initiatives to drive operational efficiency.

Business Branch Manager 2014-2017

Keystone Bank, Nigeria No of Employees: 2,500

Provided strategic HR support, assisting with staffing processes, workforce integration, and employee inquiries to ensure seamless operations.

Oversaw financial operations, preparing branch P&L reports, analyzing credit policies, and structuring financial packages for business clients.

Delivered exceptional customer service, fostering strong client relationships and facilitating business transactions, including international trade and bonds.

Led branch operations, supervising a cross-functional team of 10+ employees.

Trained and mentored staff to improve sales performance and customer service.

Relationship Manager 2011- 2014

Metro Bank, United Kingdom No of Employees: 1,500

Executed front-line operations including cash handling and issue resolution.

Ensured an exceptional customer experience in high-traffic retail settings.

Maintained product displays and helped train new hires on service standards.

Interpreted financial policies and resolved vendor inquiries, supporting both internal teams and external partners.

Played a key role in launching and refining SME financial products through customer feedback and performance metrics.

Education

Human Resources Management Graduate Certificate 2024 –2025

New Brunswick Community College

International Management, Masters of Science 2011 - 2014

University of Liverpool, UK

Accounting, Bachelors of Science 2000 - 2006

Obafemi Awolowo University, Nigeria

Language

English Competent

Yoruba Native

Certificates and Training

Caregiving Certificate 2024

Alison Academic

Credit & Risk Management 2007

The Institute of Credit and Risk Management of Nigeria

Management 2003

Nigeria Institution of management (Chartered)

Diploma in Computer 1998

Cyber-Link Computer Center, Nigeria

Volunteering Experience

NBCC Volunteer Day 2024

University College Hospital (Caregiver) 2019 - 2024

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