Employee Relations Hr Manager

PROFESSIONAL

SUMMARY Knowledgeable HR Manager with a strong background in managing diverse

teams and fostering collaborative work environments. Proven track record of implementing effective strategies to improve employee engagement and retention. Demonstrated ability in conflict resolution and performance management.

SKILLS Diversity Awareness Coaching

Employee Engagement Employee Relations

Succession Planning Strategic and Collaborative

WORK HISTORY PEOPLE MANAGER 06/2022 to 10/2024

INCIDENT IQ Atlanta, GA

Responsible for the daily HR operations of a thriving tech company managing/mentoring a team of early career professionals. Successfully assumed the VP's responsibilities after her departure. Responsible for the installation and performance of the new HRIS system as well as the employee relations issues for a fast growing company. Managed and automated the onboarding process of all new hires and ensured all governmental required reporting for the organization was completed correctly and reported on time.

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Implemented performance management systems to streamline feedback processes and improve staff productivity.

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HR MANAGER 03/2018 to 08/2021

RESOURCE ALLIANCE Alpharetta, GA

Partnered with senior leadership of various client organizations giving support and direction on all HR related issues within their respective organizations. Developed and streamlined new processes and procedures for new multi-family client with approximately 150+ employees in multiple locations throughout Tennessee, Georgia and Alabama. Trained Property Managers on new processes.

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Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.

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Collaborated with department heads to execute strategic workforce initiatives that aligned human capital resources with company goals.

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V P VICKI PALMER

Smyrna, GA 30082 832-***-**** *****@***********.***

SENIOR HRBP 01/2011 to 01/2017

SUDDENLINK COMMUNICATIONS / ALTICE USA Tyler, TX Partnered with the call center VP and director to manage core HR processes for a client group of 400+ employees. Administered corporate HR policies and procedures, such as compensation, benefits, employee relations, recruitment and retention, performance management, investigations, leadership training, and compliance.

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Developed and implemented recruiting plan to staff off-site call center, allowing company to staff additional headcount necessary without build out in existing call center.

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Improved shift change approval process for supervisors, managers, director and VP by streamlining and automating employee data upload which saved upwards of 1000 manual approvals quarterly.

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Coached, developed, and inspired front line leadership, resulting in career advancement for many team members.

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Reduced involuntary turnover 15% by training frontline supervisors on interviewing skills.

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Brought about a smooth transition in the performance management policy process by coaching supervisors and managers in the new procedures.

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Directed front line supervisors and managers in performance/talent reviews and assisted leadership in succession planning.

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• Worked effectively in a fast-paced environment.

Skilled at working independently and collaboratively in a team environment.

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• Proven ability to learn quickly and adapt to new situations.

• Excellent communication skills, both verbal and written. EDUCATION Bachelor of Science (BS) Management

Long Island University, Long Island, NY

C.W. Post, Long Island, NY

PORTFOLIO

CERTIFICATIONS SPHR

• www.linkedin.com/in/vickipalmer24

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