Customer Service Warehouse Supervisor

personal Information:

Balinda william Mutooro

P O Box 22356

Kampala Uganda

Marital Status. Married

Date Of Birth. 08-01-1980

Tel(mobile). +256*********/+256*********

Career Objective:

I am a self-motivated, innovative, goal oriented and team inspirer with proven leadership and problem-solving skills, enabling me to work at my own initiative.

Educational Background:

1998-2002. Uganda Certificate of Education

1991-1998.Uganda Certificate of Education

Work Experience:

Warehouse supervisor responsibilities united nation (UN)abyei

Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring quality of goods

Measuring and reporting the effectiveness of warehousing activities and employee’s performance.

Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring quality of goods.

Measure and report the effectiveness of warehousing activities and employee’s performance.

Organize and maintain inventory and storage area.

Ensure shipments’ and inventory transactions’ accuracy.

Communicate job expectations and coach employees.

Determine staffing levels and assign workload.

Interface with customers to answer questions or solve problems.

Organizing and maintaining inventory and storage area

Date. August 2011-Sept 2013

Organization Group4 Securicor(G4S)

Department. Customer Service (Dubai International Airports)

Position Held Customer Service Officer

Collecting and analyzing customer feedback

Responding to customer reviews

Developing and documenting knowledge into helpful content

Responding to customer reviews

Tracking customer service KPIs and metrics

Tracking key performance indicators (KPIs) and metrics is another responsibility of customer service teams.

Position Held. Security Guard force Operations

Date. November 2008 to May 2010

Defends personnel, equipment, and resources from hostile forces. Operates in various field environments, performs individual, and team patrol movements, both mounted and dismounted, tactical drills, battle procedures, convoys, military operations other than war, antiterrorism duties, and other special duties.

Date. February 2007 to October 2008.

Organization. IRAQ Operation

Department. Warehouse

Position Held. supervisor

Date. April 2013 to January 2016

Skills Acquired:

-Customer Care Skills

-Problem Solving Skills

-Handling Customer Complaints

-Communication and presentation skills

-Excellent planning and organizational skills

-Interacting with different races and kinds of people

-Good team player

Achievements:

Recorded 100% mail security at Protective Security activities and tasks enable see responsible for including identifying and mitigating threats to air operations, providing airbase protection

-Recorded 90% smooth uninterrupted and timely directs Security Forces (SF) personnel and activities in Iraq for 2years.

-Successfully maintained a highly motivated team at Security Forces Duties: Leads, manages, supervises, and performs security force (SF) activities in direct support of two-thirds of the United States.

Computer Skills/Competencies:

-Ability to use Microsoft packages like MS and MS excel.

-Ability to do Data Entry

-Ability to use internet applications and research sites.

Languages:

English. Spoken: Very good

Written: Very good

Arabic. Fair

Swahili. Fair

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