Management Analyst Project

RENEE TIMBERLAKE

*** * ******, *.*., Washington, DC 20003

202-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and solutions-driven Management Analyst with 15+ years of experience supporting federal agencies including HHS, IRS, DOJ, DOC, and BLS. Proven expertise in administrative operations, data analysis, project management, and IT asset auditing. Adept at evaluating organizational effectiveness, leading process improvements, and delivering actionable insights to senior leadership. Strong communicator with advanced proficiency in Microsoft Office Suite, SharePoint, ServiceNow, Salesforce, and case/data management systems. Holds multiple certifications in Cybersecurity, Agile, and Data Analytics.

CORE COMPETENCIES

Federal Program & Policy Analysis, Process Improvement & Strategic Planning, IT Asset Management & Auditing, Business/Data Analysis & Reporting, Project Coordination & Governance, Performance Metrics & RCA/CAP, Agile & Scrum Frameworks, Executive Administrative Support, Tools: SharePoint, ServiceNow, Salesforce, MS Office, CMS, Oracle

SECURITY CLEARANCE & CERTIFICATIONS

Public Trust

IRS MBI Clearance

Cybersecurity Certificate

Applied Scrum for Agile Project Management Certificate

Business and Data Analysis Certificate

Introduction to Generative AI Certificate

Database Basics and Security Certificate (pending)

Python for Data Engineering Project Certificate (pending)

PROFESSIONAL EXPERIENCE

Management Analyst (GS-12 Equivalent)

The Tatitlek Corporation – HHS, Office of National Security Dec 2022 – Mar 2025

Led high-level analysis of organizational performance metrics and developed policy recommendations for executive leadership.

Conducted root cause analysis and implemented corrective action plans to resolve procedural inefficiencies.

Managed strategic studies to improve productivity, compliance, and cost savings across multiple divisions.

Designed and monitored performance tracking systems; produced executive briefings and dashboards.

Coordinated policy changes and evaluated their impact on acquisition systems and operating procedures.

Facilitated documentation workflows for new personnel and contractors, including secure submission of identity verification materials.

Liaised with internal teams and external vendors to streamline onboarding timelines and resolve credentialing delays.

Maintained onboarding records and tracked progress using SharePoint and ServiceNow, supporting audit readiness and reporting requirements.

Handled intake paperwork and onboarding documentation for new hires, maintaining secure records and compliance with privacy protocols.

Provided onboarding assistance by helping new employees with equipment setup and customer system access.

Business Analyst (Remote)

Purisolve Inc. – Internal Revenue Service (IRS) Jun 2021 – Sep 2022

Supported Enterprise Operations Projects (EOPS) in tracking server builds and system migrations.

Collaborated with project leads to manage documentation, facilitate meetings, and follow-up on technical deliverables.

Maintained and analyzed project metrics, schedules, and documentation within SharePoint and ServiceNow.

IT Asset Management Analyst / Auditor

Enhanced Veterans Solutions – DOJ Civil Division May 2019 – Jan 2020

Conducted multi-site IT asset audits; ensured proper documentation and disposal using SF-120 forms.

Updated asset records and evaluated DOJ’s asset tracking process for gaps and improvement areas.

Maintained asset registers and supported process automation recommendations.

Data/Research Analyst

Ardent Eagle Solutions – Dept. of Commerce, ITA May 2018 – Dec 2018

Migrated and validated legacy data in Salesforce; supported clean-up and quality checks across CMS applications.

Identified duplicates, verified addresses, and ensured data compliance during platform transition.

Data Quality Analyst

BAE Systems – Bureau of Labor Statistics (BLS) Apr 2008 – Jan 2018

Reviewed and processed over 12,000 data schedules monthly; verified data quality using Teleform Verifier.

Generated monthly reports and maintained mail and fax systems handling thousands of entries.

Conducted accuracy audits and implemented quality control procedures to reduce data entry discrepancies by 15%.

Monitored and flagged anomalies across reporting streams, contributing to revisions in national index calculations.

Collaborated with economists and data scientists to validate market trends and ensure statistical consistency.

Budget Analyst

District of Columbia Public Schools – Office of OCFO Apr 2007 – Apr 2008

Performed budget modifications, tracked expenditures in SOAR, and supported grant reporting functions.

Ensured financial data integrity and timely reporting for internal and external audits.

Reconciled monthly financial statements across multiple funding sources, including local, federal, and grant-funded programs.

Monitored procurement activity to ensure alignment with budget constraints and reporting cycles.

Generated fiscal reports and budget summaries to support executive decision-making and compliance submissions.

Supported end-of-year closeout procedures, facilitating documentation review and compliance checks.

Customer Service Representative

Storehouse Furniture Aug 2005 – Nov 2006

Handled customer inquiries, tracked service tickets in Excel, and coordinated with technical support teams.

Supported physical inventory through data reconciliation and reporting.

Escalated complex technical issues to appropriate teams, ensuring timely resolution and user satisfaction.

Collaborated with procurement staff to maintain asset records and support timely repair or replacement cycles.

Updated customer account as needed

Administrative Assistant/Records Management

PSI Family Services Jun 1999 – Jun 2005

Provided general office support; maintained sensitive documents and generated tracking spreadsheets.

Interfaced with management and clients to support operational needs.

Managed scheduling and calendar coordination for staff and clients, ensuring smooth daily operations.

Developed and maintained structured filing systems for paper and electronic records, improving document retrieval efficiency by 40%

Led internal audits and compliance checks, identifying and resolving discrepancies across departmental records.

Maintained up-to-date documentation and policies, supporting organization-wide transparency and audit readiness.

Trained staff on records management procedures, promoting consistent documentation practices across teams.

Developed metadata standards for electronic records, optimizing searchability and classification.

EDUCATION

Strayer University – Business Management (Coursework)

Howard D. Woodson HS – High School Diploma

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