Project Controls and Business Systems Analyst

Nathaniel Thompson, PhD - Henderson NV *****

H:818-***-****, C:818-***-**** - ************@*****.***

Professional Summary

Certified Project Management Professional (PMP) and Professional in Business Analysis (PBA) with extensive experience in project governance, business process optimization, and enterprise systems management. Proven success in supporting PMOs through Earned Value Management (EVM), KPI development, and cross-functional collaboration. Skilled in Agile, Scrum, and traditional PM methodologies, with a strong foundation in documentation, stakeholder engagement, and performance measurement. Committed to supporting secure, compliant environments.

Professional Experience

10/2024 - Present Senior Business Systems Analyst BSA

ResortCom International

Las Vegas, NV 89119

BSA for IT App Development reporting to the Director of Enterprise Applications.

Elicit requirements for requested bug fixes, enhancements, and customizations.

Manage Help Desk tickets, process Jira backlog, and write user stories and epics.

Participate in and lead Scrum meeting, coach and mentor analysts and developers.

Current/future state analysis, propose enhancements and process improvements.

10/2020 - 09/2024 Senior Resource and Systems Analyst

Giant Magellan Telescope Organization GMTO

Pasadena, CA 91101, 626-***-****

Managed PM software, maintained project WBS, rates, and budget elements, and budget logs.

Monitored corrective action on CPR5 reports, updated BI dashboard for management review.

Analyzed EVM metrics and project controls, improved month-end processes by 15%.

Critical Path analyses, risk analysis, variance analysis on budgets, costs, and schedule.

Processed Change Requests, updated project baseline, and Estimate-At-Complete (EAC).

01/2019 - 09/2020 Project Management Consultant

Cal State University Monterey Bay CSUMB

Seaside, CA 93955, 831-***-****

Consulting contract overseeing multiple campus projects delivered on-time within budget.

Created project plans, scope, schedule, budget, monitored Management Reserve (MR).

Performed project controls, monitored EVM metrics, and reduced project overruns by 12%.

Facilitating workshops/focus groups - collaborated with project teams and key stakeholders.

03/1998 - 12/2018 Senior Enterprise Systems Analyst

Jet Propulsion Laboratory JPL-NASA

La Cañada Flintridge, CA 91011, 818-***-****

Supported EVM system and project controls activities, reduced project overruns by 15%.

Instructor for PM software, processes, procedures, and produced web training modules.

Managed Work Agreement (WA) website, maintained WA documentation and training tools.

Promoted process and technology solutions providing recommendations to management.

Gathered requirements, evaluated new software, created test plans, and coordinated UAT.

Education

05/2021 PhD in Business Administration (BA)

Trident University International, Cypress, CA

05/2013 Master of Science degree in Computer Information Systems (CIS)

Boston University, Boston, MA

12/2002 Bachelor of Science degree in Management Information Systems (MIS)

California State University Long Beach (CSULB)

Certifications

SCRUM Master / Product Owner, SCRUM Alliance

SCRUM Master / Scrum Master, SCRUM Alliance

Project Management Professional (PMP), PM Institute (PMI)

Professional in Business Analysis (PBA), PM Institute (PMI)

Accomplishments

Earned multiple NASA awards including:

Budgeting/Planning Applications Support Team (July 2011)

Earned Value Management Implementation Team (June 2007)

Oracle Applications R12 Upgrade Team (July 2013)

New Business System Upgrade Team (Oct 2003)

Programming & Software Tool Skills

MS Office (Word, Excel, PowerPoint, Visio, Publisher, etc.)

Deltek Cobra, Oracle, EcoSys, Primavera, Prism, MS Project

UML, BPMN, Macros, VB, JavaScript, PowerBI, Tableau, SQL

Collaboration Tools (Zoom, MS Teams, Skype, Trello, Slack, etc.)

Jira, Confluence, Lansweeper, TeamDynamix, Lucid, SharePoint

Specialized Knowledge/Skills

Certified in PM, business analysis, EVM, and Acquisitions from DAU

Contributor to JPL’s EVMS description certified by DOE

Advanced knowledge of ANSI/EIA-748 and DOE Order 413.3b

Well-versed in PMBOK and all PM methodologies including Agile

Adept in project controls, advanced reporting, and documentation

References

Richard Dilluvio, Planner City of Pasadena, 626-***-****, *********@**************.***

Wayne Hashimoto, JPL Finance, 626-***-****, *****.*.*********@***.****.***

Jaime Ramirez, JPL Bus Sys Support, 818-***-****, *****.*.*******@***.****.***

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