Customer Service Entry-Level

John A. Walker

**** ********* ******* ***** **** Hill, NC 28227 980-***-**** ******.*******@*****.*** CUSTOMER SERVICE

Energetic, versatile, and results-driven Customer Service Professional who can communicate effectively with individuals of all levels and backgrounds. Capable of investigating, reviewing, and finding errors that may have occurred. Skilled at using well-developed interpersonal skills to build positive working relationships with customers, co-workers, and management. Desires a challenging role as an entry-level Accountant. Highlight of Qualifications:

Quickly learn and master data systems, processes, and responsibilities to deliver valuable contributions.

A self-motivated, high-energy, and accountable individual who excels in challenging and dynamic environments.

Strong reputation for professionalism, honesty, and integrity as well as maintaining a high work ethic and quality.

PROFESSIONAL EXPERIENCE

Business Retention- Rep, Charter Communications/Spectrum Business Jan 8, 2024- Apr 7,2025

Responsible for Retaining Existing Customers and Obtaining New Customers:

• Educating customers about our services: internet, video, and voice.

• Establish payment plans for our services by comparing our competitors' rates with ours to gain a competitive edge and a greater market share.

• We retain our customers by persuading them of the value and reliability of our products. Customer Service - Certified Export Specialist, FedEx Trade Networks Transport & Brokerage Inc., Charlotte, NC. June 3, 2015 – March 31st, 2023

Responsible for Air & Ocean Imports Shipments:

• Display exceptional capacity to meet deadlines, build positive relationships with individuals at all levels and backgrounds, and support company goals by facilitating an environment that meets/exceeds customers’ expectations.

• Demonstrates strong interpersonal and organizational skills when communicating with customers daily to meet shipment arrival and delivery deadlines.

• Independently investigate, research, and resolve complex problems and issues while applying systems skills to maintain and update customer and financial records, databases, and documentation to ensure accuracy.

• Demonstrate strong organizational, time management, and multi-tasking skills with the ability to prioritize tasks while using excellent interpersonal skills to work effectively with customers, co- workers, and management.

• Accept all new assignments and responsibilities with a positive, cooperative, and team-oriented attitude, exercise strong decision-making skills, and seek ways to provide additional support to ensure productive operations.

• Established a reputation for professionalism, hard work, and accountability as well as for maintaining a high level of work quality. Consistently recognized for efforts including earning the prestigious Bravo Zulu Award at FedEx Trade Network, Charlotte Office.

Customer Service Representative, Hyundai Merchant Marine America, Inc., Charlotte, NC 1999 – June 2014 Held fully accountable for demonstrating high analytical and problem-solving skills to collaborate with cross- functional departments, client accounts, and contracted vendors to expedite services and meet tight deadlines. Maintain professional and courteous communications and interactions while analyzing and resolving issues, providing value-added assistance, and ensuring projects and deliveries are completed promptly. EDUCATION

Bachelor of Science in Accounting, Strayer University, Charlotte, NC (GPA 3.5) Training and Coursework:

• Financial Accounting, Cost Accounting, GL, Balance Sheets, Income Statements, Acquisitions, and Disposition

• Financial Reporting, Accounting Statements, Investments/Revenue Recognition, Cash Flow, Pensions/Benefits

• Federal Taxation, Tax Computations, Tax Laws, Tax Planning, Income/Property/Family, Deductions/Credits

• Studied and passed the CES Exam (Certified Export Specialist) training for export shipments is in progress. Computer Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Peachtree, Accounting Research, Tax Applications, PCs/Windows, QuickBooks, Accounting Systems/Databases, Spreadsheets, Reporting OTHER CAPABILITIES AND SKILLS

Corporate/Business Accounting Accounting Software & Systems Accounting Procedures/(GAAP)

Account Analysis/Reconciliation Meticulous Attention To Details Excellent Decision-Making Skills

Analyzing / Resolving Problems Professional/Pleasant Demeanor Federal / State / Corporate Taxes

General Ledger/Journal Entries Accounts Payable & Receivable Organization/Time Management

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