Customer Service Office Manager

Christi Gaetano

412-***-**** • *******@*****.*** • DENVER, NC

SALES SPECIALIST

Dynamic professional with over 20 years of experience in achieving sales excellence and providing exceptional customer service within the lottery industry. Seeking to leverage a diverse skill set in strategic sales planning, relationship management, and team leadership to drive growth and achieve sales targets in a challenging and competitive sales environment Committed to utilizing my strong analytical abilities, innovative approach, and dedication to exceeding customer expectations to contribute to the success of your sales team.

• Effective Communication

• Relationship Building

• Problem Solving and

Resolution

Office Manager

Southern Sound

KEY COMPETENCIES

• Adaptability and Flexibility

• Team Collaboration and

Support

• Data Entry and Management

• Innovative Marketing and

Promotion

• Strategic Sales Planning

• Professionalism and Work

Ethic

PROFESSIONAL EXPERIENCE

Aug 2024-June 2025

• Administrative Leadership: Streamlined office operations by maintaining organized filing systems, ensuring easy retrieval of documents and efficient workflow.

• New Employee Onboarding: Successfully onboarded new employees, providing comprehensive training and integration support to ensure smooth transitions and productivity.

• Permit Application Management: Expertly gathered information utilizing multiple systems and applied for low voltage and fire alarm permits to comply with local regulations and timely project execution.

• Scheduling Coordination: Utilized Microsoft Teams and other programs to manage and coordinate schedules for maximum time management and seamless communication among team members.

• Operational Oversight: Oversaw day-to-day office functions to create a well-organized and productive work environment, contributing to overall business efficiency.

• Cross-Functional Collaboration: Worked closely with various departments to support administrative needs, facilitating smooth operations and fostering a collaborative workplace culture.

District Lottery Representative Feb 2002-Aug 2024

Commonwealth of PA - Department of Revenue

• Sales Growth Leadership: Consistently achieved commendable performance marks by exceeding sales and recruitment goals. Successfully developed and implemented sales strategies that drove revenue growth in a competitive environment, akin to managing a high performing product portfolio.

• Effective Team Management and Training: Led a district of over 100 lottery retailers, serving as the primary support for retailers to surpass sales objectives. Provided guidance and training to new District Lottery Representatives, contributing to their successful integration and performance, similar to supervising and guiding team members for successful product launches.

• Innovative Marketing and Promotion: Actively contributed to the Portal Committee, testing and refining new computer programs for tablets. Executed successful lottery sales and promotional activities, showcasing adaptability to emerging technologies and marketing trends, reflecting the need to stay ahead of new games, trends, and promotions in the lottery industry.

• Market Expansion and Recruitment: Utilized leads, demographics, and canvassing to recruit additional lottery sales applicants, significantly expanding the retailer base. Introduced lottery products and benefits, successfully penetrating new markets and contributing to overall product distribution growth. Skillful at identifying new profitable opportunities to increase revenue. Radiologic Technologist Jul 1999 - Oct 2003

Allegheny Orthopedics - Pittsburgh Pirates

• Patient Care and Communication: Skilled in conducting radiologic procedures with a focus on patient care, safety, and comfort. Demonstrated ability to effectively communicate procedure details, ensuring patient understanding and ease. Expertly prepared patients for radiologic exams, provided instructions, and assisted in positioning to achieve optimal outcomes.

• Team Collaboration and Documentation: Actively collaborated with healthcare team members to maintain seamless workflow and ensure all procedures followed documentation standards. Played a key role in the efficient execution of patient reports, contributing to the team's ability to deliver timely and coordinated care.

• Safety and Equipment Maintenance: Dedicated to maintaining the highest safety standards, utilizing protection devices and safety measures to safeguard patients and team members during radiographic procedures. Ensured radiologic equipment was meticulously maintained and fully operational, minimizing downtime and preserving the quality of diagnostic imaging.

• Operational Efficiency: Contributed to the improvement of operational processes by adhering to established workflow protocols and assisting in patient scheduling and preparation. This ensured efficiency and maximized the department's ability to deliver high-quality radiologic services.

EDUCATION

Radiography

The American Registry of Radiologic Technologists

Mammography

The American Registry of Radiologic Technologists

Bone Densitometry

Hologic

1994

1995

1996

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