Customer Service Strategic Planning

Angelina sanchez

CHESAPEAKE (CHESAPEAKE CITY COUNTY), VA 23320, Virginia 23320

1-757-***-**** ********.*******@**.*******.*** Bold Profile PROFESSIONAL

SUMMARY Knowledgeable Customer Service that is remote with proven track record in sales leadership and team management. Demonstrated success in driving revenue growth and enhancing customer satisfaction. Successfully utilized strategic planning and relationship-building skills to achieve business objectives. Sales professional with commitment to high standards and delivering results. History of driving sales growth and enhancing team performance. Reliable in adapting to changing needs and fostering collaboration. Expertise in strategic planning and customer relationship management.

SKILLS • Customer engagement • Sales presentations

• Effective selling techniques • Sales strategy development

• Management support Fostering a positive work

environment

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• Customer service

WORK HISTORY SALES SUPERVISOR 06/2023 to 08/2025

Food Lion Chesapeake, VA

Increased customer satisfaction by addressing and resolving client concerns efficiently.

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Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

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Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.

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Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

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CUSTOMER SERVICE REPRESENTATIVE 01/2017 to 09/2023 Target Chesapeake, VA

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty A S

and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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RETAIL SUPERVISOR 03/2010 to 12/2017

Walmart Petersburg, VA

Trained new employees on store policies, procedures, and sales techniques to enhance their performance.

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Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.

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Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.

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Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

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Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.

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EDUCATION Bachelor of Science Criminology EXPECTED IN 06/2029 Strayer University, Washington, DC

• Dean's List 2023-2025

• 4.0 GPA

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