Transportation/Logistics operations -Customer Service Satisfaction
Resume:
CAREER SNAPSHOT – Strategic management professional with over 15 years of experience leading high-
performing teams and optimizing logistics and transportation operations. Expertise in streamlining dispatch, reducing costs, and enhancing service quality to drive customer satisfaction and business growth. Extensive experience in customer service, transportation, and dispatching, demonstrated through impactful contributions at Amerisource Bergen, Cardinal Health, Allegheny Health Network (AHN), PNC Bank, Dealer Tire, Advanced Auto, and Metrics. Seeking a leadership role offering challenge, fulfillment, and future opportunities. SIGNATURE ACHIEVEMENTS:
Served as key contributing member to Leadership teams.
Consistently delivered one of the most cost-efficient and high-performing service areas within the company’s operational footprint – RR Donnelley. SIGNATURE STRENGTHS & COMPETENCIES
Budget Management
Vendor Management
Data Management
Anomaly-based analytics
Inventory Tracking/Control
Rate Negotiations
Customer Service-Oriented
Detailed Oriented
Mapping
Dispatching
Strategic Planning
Compliance & Safety
EXECUTIVE EXPERIENCE
1ST CHOICE DELIVERY – MONROEVILLE, PA 2020 TO CURRENT District Manager
Oversee multi-state operations in the pharmaceutical delivery sector, ensuring seamless logistics and exceptional customer satisfaction while managing diverse client relationships across Pennsylvania, Ohio, West Virginia, and Kentucky.
Maintain top-tier performance in on-time delivery (OTD), Proof of Delivery (POD), and scanning accuracy, consistently achieving first-echelon results.
Lead and optimize delivery operations for pharmaceutical distribution, ensuring regulatory compliance and timely delivery.
Oversee logistics and supply chain management to enhance operational efficiency and secure product distribution.
Cultivate strong client relationships, fostering trust and reliability in service delivery.
Implement process improvements and mentor delivery personnel to drive high performance and service quality.
RR DONNELLEY – PITTSBURGH, PA 2016 TO 2020
District Operations Manager
Built and maintained strong, results-oriented relationships with major clients including AmerisourceBergen, PNC, Fuji, Dealer Tire, and Opti-freight, contributing to long-term customer satisfaction and retention.
Provided effective leadership and operational oversight to local Operations Managers and a large network of independent contractors.
Demonstrated high-level proficiency in key technology platforms including Microsoft Excel, mapping tools, email systems, Office Suite, and scanning software, with extensive experience using E-Courier and adapting to evolving LMS platforms.
Possessed in-depth knowledge of industry operations, procedures, logistics demands, and travel requirements.
JOHN F. O’TOOLE
Pittsburgh, PA. Mobile: 412-***-**** Email: ***********@*******.*** John O’Toole 2 P a g e
CORPORATE TRANSIT OF AMERICA – PITTSBURGH, PA 2008 TO 2016 Area Manager
Oversaw a team of professionals while overseeing profit and loss, cost budgets, customer service, distribution, and operations across Ohio, Pennsylvania, and West Virginia, successfully navigating budgetary constraints.
Managed hiring, training, scheduling, dispatch, and route optimization while ensuring compliance with all relevant regulations and safety standards.
Led, motivated, and coached transit operators and support staff while providing training and development to enhance skills and effectively addressing employee concerns and resolving conflicts.
Maintained a high level of customer service by promptly addressing complaints while promoting company services and fostering strong relationships with customers and community stakeholders.
Developed and implemented short-term and long-term strategic plans for the district while identifying new business opportunities and market growth potential.
Ensured compliance with all applicable federal, state, and local regulations while maintaining a safe and secure operating environment for passengers and employees. ONCOUR – BETHEL PARK, PA 1988 TO 2008
Vice President
Directed comprehensive business operations, including workforce management, financial strategy, regulatory compliance, and long-term planning.
Provided executive leadership in hiring, training, and talent development, fostering a skilled and efficient workforce while ensuring adherence to DOT regulations and industry standards.
Oversaw payroll management and budget allocation, optimizing financial performance while maintaining operational efficiency and sustainability.
Strengthened customer relations through strategic partnerships, service excellence, and proactive engagement to drive client satisfaction and loyalty.
Defined and executed strategic vision, identifying growth opportunities and implementing scalable solutions to position the company for sustained success. GIANT EAGLE – BETHEL PARK, PA 1986 TO 1989
Night Shift Supervisor
Overseen overnight store operations, ensuring efficient stocking, inventory control, and staff supervision.
Coordinated deliveries, managed workflow for night crews, maintained store security, and addressed any operational challenges to keep the store ready for morning business.
Ensured compliance with company policies while supporting a smooth customer experience for early shoppers.
EDUCATION
• COMMUNICATIONS Robert Morris University, Moon Township, PA
• EDUCATION Indiana University of Pennsylvania, Indiana, PA TECHNICAL EXPERTISE
• Mapping
• Microsoft Office: Excel, Word
• LMS Systems
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