Dental Representative

RICKEEDA CARTER

Capitol Heights, MD ***** • 240-***-**** • ********.********@*****.***

Professional Summary

Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality. Skills

• Customer support • Customer relations

• Database maintenance • Organization

• Strategic Thinking • Critical Thinking

• Problem Solving • Time Management

• Detail Oriented • Data Entry

Work Experience

Dental Service Representative, 07/2023 to Current

Whitman-Walker Health Clinic – Washington, DC

• Registering new clients, and input patient information in system software application

• Scheduling clients for services in eClinical Works (eCW)

• Confirming coverage/insurance is active

• Checking clients in and out, scheduling and re-scheduling clients for future appointments

• Verifying patient identity and insurance at each client encounter

• Obtaining patient information and payments at check-in Greeting and welcoming all internal and external patients ensuring that every patient receives high-quality customer service.

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Residential Care Provider, 09/2019 to 05/2025

Gt Independence – Washington, DC

Coordinated transportation arrangements as needed for medical appointments or personal errands within the community.

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Fostered a supportive, inclusive environment by addressing individual needs and preferences of diverse residents.

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• Enhanced facility operations by maintaining clean, safe, and organized living spaces. Provided essential support during family visits, fostering positive connections between residents and their loved ones.

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Maintained open lines of communication with supervisors regarding concerns or suggestions for improved resident care services.

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• Ensured timely administration of medications, adhering to strict schedules and procedures. Assisted in meal preparation, serving nutritious meals according to dietary restrictions or preferences while promoting a positive dining experience for all residents.

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Leasing Consultant, 01/2022 to 07/2023

Residential One LLC – Silver Spring, MD

• Successfully provided administrative support for the property manager

• Entered all maintenance tickets, and tenant inquiries into Yardi software application

• Scheduled appointments with contractors and vendors

• Performed and inspected units for turnovers and walk throughs

• Typed leases for new move ins

• Ran credit reports and paperwork for approvals

• Calculated wages, taxes for rental rates and increases

• Typed and edit letters

• Managed accounts payable, receivable and payroll using ADP software while overseeing

• Completed daily reports for various information such as Census and staff hours

• Managed a heavy volume of inbound and outbound calls to the main office

• Utilized excellent communication and customer service skills to visitors. Front Desk Associate, 09/2016 to 01/2022

Howard University College of Dentistry – Washington, DC

• Provided friendly and courteous service to all existing clientele as well as prospective customers

• Overseen and supervised all duties performed by the entire Front Office Host

• Answered telephone calls, as well as screening and forwarding calls

• Scheduled and confirmed appointments, meetings, and events

• Copied, scanned, and filed documents

• Performed other administrative tasks, if required. Dental Receptionist, 06/2012 to 09/2016

Dental Dreams – Washington, DC

• Greeted clients and visitors with a positive, helpful attitude

• Scheduled and confirmed patients appointments.

• Registered new patient information into software program Assisted with a variety of administrative tasks including copying, faxing, answering the multiline telephone system.

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• Verified insurance, billing, and pre authorizations. Education

Medical Billing: Medical Billing, 06/2025

Prince Georges Community College - Largo, MD

Expanded Functions Dental Assisting: Dental Assistant, 02/2010 Fortis College - Landover, MD

Medical Assistant: Medical Assistant, 08/2008

Everest Institute - Silver Spring, MD

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