Customer Service Member
Resume:
LynnAnn Rosell
Customer Service Representative
My goal is to acquire a position that I am able to apply the 30+years of experience I have in the customer service field.
Experience
Education
2021-2022
Customer Experience-Provider/member service rep
Murtech Consulting
Provider service- I fielded inbound calls, discussed claims, payments, appeals and grievances. Discussed why the claim was denied, why payment was not received, provided decisions for appeal and grievances, Researched coordination of benefits. Member service- also fielded inbound calls, discussed why the member received a bill, called provider and got claim sent back for reprocess, ordered member id cards, updated pcp, updated other insurance. Sometimes made outbound calls to follow up with members on cases that were being worked.
2022-2025
Customer Experience-Provider/member service rep
HighMark Wholecare Inc.
Provider service- I fielded inbound calls, discussed claims, payments, appeals and grievances. Discussed why the claim was denied, why payment was not received, provided decisions for appeal and grievances, Researched coordination of benefits. Member service- also fielded inbound calls, discussed why the member received a bill, called provider and got claim sent back for reprocess, ordered member id cards, updated pcp, updated other insurance. Sometimes made outbound calls to follow up with members on cases that were being worked.
2011-2015 then again 2016-2021
ServiceLink Title company
Tax preparer-researched County, Borough, and School taxes for homeowner, called and spoke with tax office to verify if the taxes were current or delinquent and compiled a report for the overall mortgage report.
2015-2016
National Link Title Company
REO Tax preparer-researched delinquent County, Borough, and School taxes for homeowner, called and spoke with tax office to verify delinquent amounts and compiled a report for the overall mortgage report.
2005-2009
NCO Collections
Call center representative, fielded inbound calls from customers about their light bills, took payments, set up payment arrangements, offered energy assistance programs. reviewed members bills.
2008-Prior
J. Croyle Temp Agency
Multiple customer service temp jobs, all in the customer service field. Some clerical positions also.
1986-1990
Northgate Jr. Sr. High School High school diploma.
3years college-no degree
Microsoft word
Teams
CRM
Contact
183 N. Jackson Ave Apt 2
Pittsburgh, PA 15202
***********@***.***
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