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Customer Service Office Administrator

Location:
Accra, Greater Accra, Ghana
Posted:
August 11, 2025

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Resume:

LYDIA TAKYIWAA OFOSU ADDRESS: BOX AE **, ATOMIC ENERGY

ACCRA PHONE: 024*******/055*******

EMAIL: *********@*****.***

CURRICULUM VITAE

PERSONAL PROFILE

An experienced and dedicated individual with 11 years in the automotive industry. With excellent communication / customer service skills, Strong mechanical knowledge and a proven ability to develop policies and procedures for effective and efficient use of resources. Able to work independently and ready to learn new things.

CAREER OBJECTIVE:

Very Ambitious and to provide Good quality service as an office administrator PERSONAL SKILLS AND COMPETENCES

• Customer service and communication

• Cost estimation and invoicing

• Job order allocation based on technician’s strength

• Pre-and post-repair test driving for quality assurance

• Comprehension skills

• Service scheduling and workflow management

• Stock management and inventory control

• Conflict resolution and problem- solving

• Microsoft Word

• Vehicle diagnosis

• Employee Motivation and Performance Appraisals

• workplace cleanliness and organization

EDUCATION AND TRAINING

2021-2024 Accra Technical University

(HND in Mechanical Engineering)

2010 – 2013 Presbyterian Secondary Technical School 2001-2010 Tema star Basic School

CAREER HISTORY

JULY-2022 TILL DATE

Ub Auto Garage

Position: Administrator / Service Advisor

Responsibilities

Managed customer enquiries, scheduled repairs, and provided accurate service estimates

Acted as a liaison between customers and technicians, ensuring smooth communication.

Diagnosing vehicle issues and recommended appropriate repair solutions

Handled invoicing, payments and all bank transactions

Improved customer satisfaction and retention by delivering top- tier service and advice

Assign job orders based on technicians’ skills and strengths to ensure efficiency

Conducted test drives before repairs to confirm issues and after repairs to verify work quality

Managed stock levels, ordered parts, and ensured availability for smooth operations.

Advised management on employee appraisal, holiday bonuses, food / fuel incentives to boost morale

Ensure apprentices cleaned the premises on time for a safe and organized workplace 2015-2022

Automobile Engineering and Technical Services Limited Position: Administrator / Service Advisor

Responsibilities

i. Cataloguing customers concerns and comment

ii. Welcoming customers and scheduling service appointments iii. Writing service orders and descriptions of problems and repairs iv. Translating customers repair problems into standard repair terminology v. Handling customers’ complaints

vi. Constantly stays abreast of any new information on the company’s product. vii. Responsible for administrative payrolls

viii. Handles all financial transactions for the company ix. Document all customer contact and information

x. Responsible for fixing prices

xi. Calling customers to advise them about service or pick up times and when their vehicle is due for service

xii. Issue payment to all part supplies and maintains proper books of account on all financial transactions

xiii. Maintaining positive customer relationships to ensure repeat business xiv. Generate job cards, proforma and bills.

xiv. Manage the entire spare parts movement

xvi. Increases administrative effectiveness by orienting, training and coaching new office staffs

FOREVER LIVING PRODUCT

January 2015 - September 2015

Position: sales personnel

RESPONSIBILITIES

• Doing adverts

• Calling customers and booking appointments for pickup of products

• Doing delivery of product when necessary

JERUSALEM RESTAURANT

2014

POSITION

Waitress

RESPONSIBILITIES

Welcoming customers

Serving customers

OLIVE HAIR COSMETICS

2013

POSITION: SHOP ATTENDANT

RESPONSIBILITIES

Sales and accounts

Welcoming customers

Manage inventory and supplies

REFERENCES CONTACT

UNCLE BEN 024*******

MR. EBENEZER DANKYI 027*******

MR. JONHSON QUANSAH 027*******

MADAM APPIAH LUCY 027*******

MADAM LADY MORISON 024*******

PERSONAL DETAILS

Name: Lydia Takyiwaa Ofosu

Date of Birth: 12th May 1992

Nationality: Ghanaian

Marital status: Single

Phone: 024******* / 055*******

Language spoken: English and Twi

Hobbies: Dancing, Travelling, Music



Contact this candidate