LYDIA TAKYIWAA OFOSU ADDRESS: BOX AE **, ATOMIC ENERGY
ACCRA PHONE: 024*******/055*******
EMAIL: *********@*****.***
CURRICULUM VITAE
PERSONAL PROFILE
An experienced and dedicated individual with 11 years in the automotive industry. With excellent communication / customer service skills, Strong mechanical knowledge and a proven ability to develop policies and procedures for effective and efficient use of resources. Able to work independently and ready to learn new things.
CAREER OBJECTIVE:
Very Ambitious and to provide Good quality service as an office administrator PERSONAL SKILLS AND COMPETENCES
• Customer service and communication
• Cost estimation and invoicing
• Job order allocation based on technician’s strength
• Pre-and post-repair test driving for quality assurance
• Comprehension skills
• Service scheduling and workflow management
• Stock management and inventory control
• Conflict resolution and problem- solving
• Microsoft Word
• Vehicle diagnosis
• Employee Motivation and Performance Appraisals
• workplace cleanliness and organization
EDUCATION AND TRAINING
2021-2024 Accra Technical University
(HND in Mechanical Engineering)
2010 – 2013 Presbyterian Secondary Technical School 2001-2010 Tema star Basic School
CAREER HISTORY
JULY-2022 TILL DATE
Ub Auto Garage
Position: Administrator / Service Advisor
Responsibilities
Managed customer enquiries, scheduled repairs, and provided accurate service estimates
Acted as a liaison between customers and technicians, ensuring smooth communication.
Diagnosing vehicle issues and recommended appropriate repair solutions
Handled invoicing, payments and all bank transactions
Improved customer satisfaction and retention by delivering top- tier service and advice
Assign job orders based on technicians’ skills and strengths to ensure efficiency
Conducted test drives before repairs to confirm issues and after repairs to verify work quality
Managed stock levels, ordered parts, and ensured availability for smooth operations.
Advised management on employee appraisal, holiday bonuses, food / fuel incentives to boost morale
Ensure apprentices cleaned the premises on time for a safe and organized workplace 2015-2022
Automobile Engineering and Technical Services Limited Position: Administrator / Service Advisor
Responsibilities
i. Cataloguing customers concerns and comment
ii. Welcoming customers and scheduling service appointments iii. Writing service orders and descriptions of problems and repairs iv. Translating customers repair problems into standard repair terminology v. Handling customers’ complaints
vi. Constantly stays abreast of any new information on the company’s product. vii. Responsible for administrative payrolls
viii. Handles all financial transactions for the company ix. Document all customer contact and information
x. Responsible for fixing prices
xi. Calling customers to advise them about service or pick up times and when their vehicle is due for service
xii. Issue payment to all part supplies and maintains proper books of account on all financial transactions
xiii. Maintaining positive customer relationships to ensure repeat business xiv. Generate job cards, proforma and bills.
xiv. Manage the entire spare parts movement
xvi. Increases administrative effectiveness by orienting, training and coaching new office staffs
FOREVER LIVING PRODUCT
January 2015 - September 2015
Position: sales personnel
RESPONSIBILITIES
• Doing adverts
• Calling customers and booking appointments for pickup of products
• Doing delivery of product when necessary
JERUSALEM RESTAURANT
2014
POSITION
Waitress
RESPONSIBILITIES
Welcoming customers
Serving customers
OLIVE HAIR COSMETICS
2013
POSITION: SHOP ATTENDANT
RESPONSIBILITIES
Sales and accounts
Welcoming customers
Manage inventory and supplies
REFERENCES CONTACT
UNCLE BEN 024*******
MR. EBENEZER DANKYI 027*******
MR. JONHSON QUANSAH 027*******
MADAM APPIAH LUCY 027*******
MADAM LADY MORISON 024*******
PERSONAL DETAILS
Name: Lydia Takyiwaa Ofosu
Date of Birth: 12th May 1992
Nationality: Ghanaian
Marital status: Single
Phone: 024******* / 055*******
Language spoken: English and Twi
Hobbies: Dancing, Travelling, Music