Project Management Operations Manager
Resume:
AMANDIA NORDYKE
North Richland Hills, TX *****
******************@*****.***
Professional Summary
An experienced Business professional looking to maximize my Leadership skills ; to take success to a higher level.
Work Experience
Project Management Specialist
Freedom Forever-Remote
November 2024 to Present
• Oversee projects from start to end
• Remain in top KPIs
• Resolve blockers and sales actions to move project forward
• Create tickets for stages and holdings
• Follow ups
• Problem solving
• Resolve anything blocking the project from moving
• Work with financial partners to come up with solutions
• Manage financial portals
• Assist the Sales Support team
• Communication with Sales Reps, Branch management, customers, and other departments
• Manage and chase documents
Solar Operations Manager
Tarrant Solar/ Tarrant Roofing-Fort Worth, TX
June 2024 to November 2024
• Oversee the management and operations of solar energy
• Oversee all solar projects and operations from start to finish
• Schedule site surveys, installs, disconnect-reconnect, inspection, repairs, detach & resets
• Go onsite with techs when specific certifications are needed
• Submit for Cads and Engineering
• Create bid estimates and order materials on time
• Submit permits
• Upload documents to the financial portals for PPA and purchases
• Submit for interconnection
• Activate and build monitoring portals
• Answer customer and sales questions or concerns
• Accounts receivable and Accounts payable
• Close labor tickets in CRM
• Manage and register all warranties
Hire and manage employees
• keep up with pipelines
• Meet deadlines
• Manage
O&M Service Project Manager ( promoted)
Powur, PBC-Remote
November 2023 to May 2024
• Maintain and monitored solar systems remotely
• Schedule repairs and RMA replacements for Solar Edge, Tesla and Enphase systems.
• Manage MSA agreements for multiple installers and subcontractors
• Invoice based upon MSA agreements
• Correspond with all major stake holders and attend weekly meetings
• Close out labor tickets and document accordingly
• Decision making for remote troubleshooting
• Provide customer service on the phone, chats, and emails on Zendesk
• Trained new employees
• Production Calculations
• Submit to Unirac for Shade analysis
•paid invoices and handle account receivable
Customer Care Specialist
Powur, PBC-Remote
October 2022 to November 2023
• Promoted to O&M
• Bill Analysis
• Diagnosed issues with solar systems
• Answered incoming and made outbound phone calls
• Documented calls with close detail
• Kept production and kPIs high
• Escalations
• Tree and shade analysis
• Submitted reimbursements
• Provided excellent communication
• Active listening and empathy
• Created analysis reports
• Opened and closed tickets
• Communication with steak holders
• One call resolutions
• Answer high call and chat volumes
Project Coordinator/Customer Service Lead Gen
Circle L Solar, Inc.-Fort Worth, TX
June 2020 to October 2022
• Oversee and manage solar energy projects from start to finish
• Build monitoring portals
• Manage repair, install, disconnect-reconnect, inspection, schedules
• Customer communications and service
• Manage and submit interconnection agreements
• Accounts receivable and accounts payable
• Answer all outbound and inbound calls to the company
• Submit Cads and Engineering
• Bill analysis and production calculations
• Check request
• Cold calling for leads and partnerships
Administrative Tech Manager
EnviroSolar-Fort Worth, TX
February 2017 to May 2020
• Supervise Employees
• Attention to detail
• Analyzed Graphs
• Accomplished administrative duties
• Incoming and outgoing mail
• Check request in and out of company
• Created Solar Edge and Enphase portals
• Submitted PTO
• Coordinated with permitting
• Coordination on inspections
• Filed loan copies and documented accounts electronically
• Conducted contract reviews
• Made executive decisions
• Provided excellent customer service to sales reps and customers
• answering some incoming calls and taking supervisor calls Secretary of tags/ Recruiter
M&R Industrial Services-Burleson, TX
April 2010 to February 2017
• Kept up with tags for all gas sites
• Attention to detail
• Created Excel Spreadsheets
• Orgnaized tags for truckers
• Microsoft Word docs for reports
• Provided customer service for job site employees
• tracked all tags on every gas site
• Collect resumes in order to hire good quality candidates
• Screen interviews over the phone for candidates
• Onboarding process
• Matching expertise on resume to job descriptions Education
Bachelor's degree in Management Studies
University of Maryland-University College-Remote
February 2025 to Present
Career diploma in Pharmacy
Penn foster-TX, TX
January 2013 to January 2013
Skills
• Multitasking abilities
• Performance Monitoring
• Active Listening
• Trustworthy and Honest
• Data analysis
• Multitasking
• Documentation And Reporting
• Organizational Skills
• Technical Expertise
• Client Relations
• Employee Training and Development
• Positive Attitude
• Requirements Gathering
• Project Management
• Strategic Planning
• Problem-Solving
• Budget Control
• Influencing Skills
• Attention to Detail
• Project Scheduling
• Contract Management
• Policy implementation
• Vendor Management
• Business Analysis
• Schedule Management
• Client Retention Strategies
• Staff training and development
• Goal-Oriented
• Decision Making
• Relationship Building
• Critical Thinking
• Time Management
• Process Management
Certifications and Licenses
LG
Present
LG 16H Prime
10H Prime
LG Chem
OSHA10
September 2024 to Present
Franklin
September 2022 to Present
Franklin Batteries and installation
Solar Edge
January 2020 to Present
Solar Edge Hub Certified
batteries
Installer
Enphase
January 2020 to Present
Batteries
Installer
Zumba Instructor Certification
December 2020 to December 2027
NABCEP (in progress)
September 2024 to September 2027
Working on taking the test
CPR Certification
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