Human Resources Business Operations

David Yesuf

*******@*****.*** • 210-***-****

• San Antonio, TX 78253

Accomplished and dynamic professional with hands-on experience managing day-to-day general business operations for high-growth organizations. Proven expertise in driving profitability and sales increment through strategic business growth, leading teams, and quality control.

QUALIFICATIONS SUMMARY

Finance & Investment

Financially numerate

Knowledge of asset management and retirement plan like 401K, IRA and other investment options

Excel an increasing and implementing best practice goal.

Banking and credit card familiarity.

Human Resources Operations

Skilled in training new employees, overseeing HR related activities, providing administrative support, and identifying/resolving issues.

Ability to multi-task and priority.

Relationship Building

Capability to build and maintain professional relationships with at all levels of customers & mgt.

Strong verbal and written communication.

Technical Skills

Proficient in Microsoft Office Suite and Skype, with in-depth knowledge of balance sheet, account title, income statement, and credit/debit balance.

Analytical and decision-making skill

Key Strengths

Possess excellent interpersonal, communication, organizational, negotiation, analytical, problem-solving and team leadership skills.

Effective time planning and organization.

EDUCATION

Bachelor’s degree in business management Major

George Mason University, Fairfax, VA, 2024

Associate of Arts (AA) in Business Administration & Management

Northern Virginia Community College, Annandale, VA 2019

EXPERIENCE HIGHLIGHTS

Red McCombs Toyota, San Antonio, TX 2024 – Present

Results-oriented car sales professional with 2+ years of experience exceeding sales targets and providing exceptional customer service. Proven ability to build rapport, negotiate deals, and close sales

Developed and implemented a new customer engagement strategy that increased monthly sales by 80% or higher

Conducted needs assessments to identify customer preferences and recommend suitable vehicles."

Presented vehicles, highlighting features and benefits, and conducted test drives

Negotiated pricing and financing options to close deals

Followed up with customers to ensure satisfaction and generate referrals

Generated $250K in revenue in six month by selling 48 vehicles

OKIN-Process-Verizon, San Antonio, TX 2022 – 12/22/2023

Quoting Specialist

Prepare proposal quotes for the customer and analyze the products which might fit for the contract vendor customer accordingly based on their contract agreement and their business needs.

Researching scope of the product and sales.

Corresponding with sales to meet the overall company goal.

Cooperating with sales team to prepare the proposal quote.

Daily follow-up with sales on assigned cases.

Creating AYS ticket and following up when case needs it.

Participating in meetings and sharing feedback when needed.

Volkswagen Group of America, Herndon, VA 2016 – 2021

Front Desk Team Lead

Communicate job expectations as well as deliver direction, support, and motivation to team to increase team engagement. Identify and resolve problems on time by determining issues, analyzing activities, and responding to customer needs. Establish an attractive work environment by building strong relationships between client and customers.

Ensured strong communication between team and management across the business center to create ownership.

Liaised with different customers with a variety of circumstances in professional manner.

Utilized several means of communication, such as email and Skype to communicate with employees.

Formulated and presented a report of the overall day-to-day activities on a regular basis.

Toyota, Fairfax, VA 2020 – 2021

Sales & Lease Consultant

Enhanced sales by analyzing precise ongoing market analysis, evaluating competitors, identifying unique ways, and addressing customer queries. Trained new employees in product knowledge, presentation, and closing strategies. Determined sales training and tools for increasing sales, tracking progress, and meeting sales goals.

Increased 90% profits against goal by analyzing customer needs and conducting surveys to develop data driven pitches.

Sold 110 Cars by negotiating the price with customer as per product specification, Excel at increasing sales and profit ratio by negotiating, conducting market research, delivering exceptional customer service.

Dedicated experience working with customers via email, phone, skype and text to achieve high goals accomplishments.

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