Customer Service Representative
Resume:
Debra Laque
Modesto, CA *****
**********@*****.***
Over Ten years, experience as a Customer Service Representative, in dispatching and scheduling . Proficient in Microsoft Office, and most dispatching software, 50 WPM. Able to quickly master new software/systems and apply capabilities. Oral communication skills reflect poise and confidence working with people of all levels from valued customers to internal staff. Work Experience
Scheduler/Staffing Cordinator
Right At Home
January 2021 to December 2021
· Answer all incoming calls
· Schedule all open shifts for service
· Office assistant duties
Para-Transit Dispatcher
MTM, Ride Right - Tracy, CA
January 2018 to December 2021
· Answer incoming calls from passengers and drivers
· Route calls using various dispatching programs : Ms Office
· Opening and Closing routines, inter agency transfers Client Care Coordinator
Comfort - Tracy, CA
January 2011 to December 2018
· Answer, all incoming calls, resolve all issues that arise with Client or caregivers
· Assist in hiring, Scheduling, training of employees.. Client retention
· Communication with Client, Clients family, Doctors. Dispatch-Customer Service B & B 24 Hour Delivery
Modesto, CA
January 2009 to December 2010
· Open and Close, Answer all incoming calls quote and set up deliveries and Dispatch.
· Billing, filing and scan all documents. Reviewed all driver activity logs and BOL.
· Track and give ETA for all deliveries to customers, resolve any issues for customers and business
· Collections and scheduling of time off and adjustments to schedules Customer Service Representative
Choice Hotels International - Grand Junction, CO
January 2008 to December 2008
· Answered all incoming calls, maintained member accounts and resolve any issues
· Schedule appointments, made weekly schedules, scheduled group bookings, ordered supplies, and compiled revenue reports
· Interacted with clients, vendors and staff
· Call Center
Customer Service Representative
Restoration Hardware - Tracy, CA
January 2005 to December 2007
· Retail call center: Answered all inbound calls from customers and store associates
· Provided customer service support to internal staff, clients and vendors Shipping Clerk
Pep Boys distribution center - Tracy, CA
January 2003 to December 2005
And Forklift operator]
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Customer Service Representative
California State Automobile Association, - Livermore, CA January 2000 to December 2003
· Provided emergency road side service Answered all inbound calls from members needing assistance. Worked directly with local law enforcement in assisting members to safety
· Worked with local emergency services as needed and resolved any issues that would arise. Education
members to safety
Customer Service Representative California State Automobile Association - Livermore, CA 2000 to 2003
Skills
• Home Care
• Interviewing
• Medical Office Experience
• Medical Scheduling
• Management
• Recruiting
• Employee Orientation
• Insurance Verification
• Medical Records
• Medical Billing
• Caregiving
• Hospital Experience
• Medical Receptionist
• HIPAA
• Multi-line Phone Systems
• Medical Coding
• English
• Anatomy Knowledge
• ICD-10
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