Customer Service Administrative Support
Resume:
Cathy J. Freeman
Warrenville, IL *****
*************@*****.***
I left the workforce in late 2014 and devoted my efforts to an ill family member. I am now eager to return to work. During my time away I continued to enhance my technical abilities and volunteered my time at local organizations.
San Mateo County Transit District, San Carlos, CA Executive Assistant – Customer Service & Marketing Division 05/08-09/14 I provided administrative support to the Executive Officer and management team (Marketing Manager, Customer Service Manager, and Distribution Manager). Responsible for general administrative department support, calendaring, maintaining office equipment and IT logistics, compiling reports with data from several departments, scheduling of meetings, creating expense reports, ordering of office supplies/furniture, time processing/payroll, expenses and budget monitoring, assist in projects, event planning/coordination and participate in community outreach activities.
Kaiser Permanente, Redwood City, CA Senior Staff Assistant – TPMG Administration and Quality Department 03/05-03/08 I provided senior-level administrative support to the Assistant Physicians In Chiefs and to the Senior Management Team of the Permanente Medical Group Administration department. In this capacity, I provided administrative and office support including complex calendaring, meeting and event coordination/planning, recording minutes, answering phones, editing and distributing written correspondence such as minutes, agendas, presentations and miscellaneous documents; assisted with meeting preparation and presentations on and offsite, tracked agenda items and coordinated meeting logistics. As part of the Quality Department, I participated in supporting Joint Commission on-site hospital surveys and assisted the CME Coordinator in the administration/facilitation of the CME program.
Pacific Property Company Palo Alto, CA Administrative/Office Assistant 12/03-1/05 Manage office functions and provide dedicated support to the CFO, Accounting and Finance, and Asset Management for this Real Estate Investment Company. I managed internal asset management reporting functions, utilizing various reporting systems. I assisted in coordination of major event for sponsors. Schims-Ruttenberg & Co., CPA, LLC San Mateo, CA Office Assistant 01/02 – 12/03 Managed a variety of office functions such as: answering phones, word processing, assembling tax returns, filing, billing and purchasing for this CPA office.
Franklin Templeton Investments, San Mateo, CA Files and Records Administrator 10/90-10/92 I managed the file/records department for this Mutual Fund Investment firm and provided administrative duties to several portfolio managers and executives. Other employment
City of Irvine, CA, Parks and Recreation, Program Assistant Arthur Anderson & Co., Costa Mesa, CA, Tax Division, Tax Paraprofessional; support to tax staff and partners H & R Block, Lorain, OH, Assistant Office Manager
SKILLS AND TRAINING
Proficient in Word, Excel, PowerPoint, Outlook, Internet, Event Planning, Budgeting and Payroll Training and certifications: Typing 60 WPM, Data Entry, 10-key, Microsoft Intermediate Excel, Microsoft Intermediate PowerPoint 2007 & 2010, Project Management Training, and the Exceptional Administrative Assistant Workshop.
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