Call Center Customer Service
Resume:
Manuel Patalinjug
Elmsford, NY ***** ****************@*****.***
Seek employment with a company where my experience and education will help the company meet and surpass its goals.
Work Experience
Optum Multispecialty
Centralized Scheduler
June 10, 2024 February 2025
Panera Bread
Café employee
April 20 to June 2024
Westchester Medical Center
Call Center Representative – Bradhurst,Hawthorne
February 27, 2023 – March 26, 2024
Retail Sales Associate
Panera Bread - Valhalla, NY
October 2019 to Resigned April 2023
Opens and closes cash register. Process payments. Provides excellent customer service all the time.
Cashier Softlines
Sears - White Plains, NY
July 2019 to October 2019
Opening and closing cash registers and prepares deposits in excess of maintained cash balance in register. Maintain balance in registers. Ringing customers by way of card, check or cash payments. Providing excellent customer service all the time.
Call Center Agent
American Medical Collection Agency /Retrieval Masters Creditors Bureau - Elmsford, NY October 2018 to June 2019
Answers incoming and outgoing calls in a timely manner and assist medical patients with healthcare issues. Process payments either by credit card, debit card or check. Provide timely resolution to customers concerns. Offer settlements when needed. Show empathy and friendliness where needed.
Awarded Employee of the Month for April.
Cash Office Associate
Marshalls Hartsdale Branch
September 2016 to January 2017
Balances the 10 registers of the store and prepares deposit for pick up by Brinks.
Call Center Senior Operations Representative Credit Cards
Capital One Philippines Support Services, Inc - Muntinlupa
April 2014 to March 2016
Answers incoming calls in a timely manner. Resolves customers concerns. Issues new cards for fraud issues.
Customer Service Representative
Genpact Philippines, Inc
February 2011 to December 2013
Citi-Sears and Greendot accounts
Call Center Senior Fraud Representative Credit Cards
HSBC Data Processing Philippines, Inc February 2006 to September 2010
Answers phone calls in a timely manner and address customers concerns.
Office Manager
Air Ads, Inc
1990 to 1992
In charge of office administration, supervision of aircraft maintenance crew, sales of aircraft and parts, chartering and personally procure spare parts in the United States.
Assistant Manager
Philippine Commercial & International Bank
February 1975 to April 1988
Under the direct supervision of the Area Credit & Marketing Officer (ACMO)
Duties & Responsibilities
Responsible for efficient and effective management of assigned borrowing accounts in the maintenance of quality loan portfolio following target markets.
Specific Duties & Responsibilities
CREDIT PROCESSING
-Conducts initial interviews/client calls/plant visit on borrowing accounts
-Evaluates applications and request for renewal/re-availment of credit facilities
-Prepares the appropriate credit transaction media in accordance with the guidelines per RAMM, CLPand PPL manuals and CPS memos, for review of the Area Credit & Marketing Officer (ACMO) and approval of the Credit Committee
-Assist in the packaging credit facilities appropriate to borrower's needs/purpose, particularly line renewals and loan re-availments/extensions of existing clients
-Assist in soliciting new borrowing accounts and developing deposit relations with existing borrowing accounts
-May be designated as a member of the Area Credit Committee to recommend/approve loan applications and requests for DAUD/BP accommodations
-Makes sure that the required documents for approved credit facilities are duly signed, properly accomplished and complete prior to any release of loan proceeds, and initials the security/support portion of the transaction media to signify review of the documents
ADMINISTRATION
-Reviews at least semi-annually assigned borrowing accounts for profitability and compliance with terms and conditions
-Reviews term loans on review date by accomplishing the term loan checklist and preparing the appropriate transaction media for approval by the Credit Committee
-Reviews periodically all documents in both assigned accounts for compliance to RAMM/CPS memos- Prepares account plans on assigned accounts at least one (1) month before the renewal date of credit lines or maturity date of specific loan transactions
-Checks Account Profitability Analysis and Financial Spread/Memos prepared by the financial analyst and credit reports
-Conducts and documents client calls and plant visits
-Other related duties and responsibilities that may be assigned 1
REMEDIAL MANAGEMENT
-Follows up collection of long overdue loans of assigned accounts, and prepares collection reports and account status sheets to record movements of the accounts and action plans to regularize accounts - Reviews assigned accounts with past due loans for possible restructuring to assist the client in finally liquidating or regularizing the accounts, and prepares the appropriate transaction media required by CPS
-Classifies, reclassifies and declassifies assigned borrowing accounts following guidelines per RAMM and
CPS memos
-Prepares appropriate transaction media re-endorsement of adversely classified/deteriorating accountsto Remedial Management Unit for appropriate action
-Prepares requests for write-off of uncollectible accounts
Account Officer Assistant
Philippine Commercial International Bank
August 1982 to June 1986
Loan Processor
Philippine Commercial International Bank
June 1980 to July 1982
Credit Investigator
Philippine Commercial International Bank
February 1975 to May 1980
Education
Bachelor's degree in Business Administration-Major in Marketing
Polytechnic University of the Philippines - Manila March 1970 to February 1975 Graduate
Philippine Christian University-Union High School of Manila
High School Graduate -1970
Colegio de San Juan de Letran Elementary Education – Graduate 1966
Skills
•Typing
•Interviewing
•Medical billing
•English
•Customer service
•Microsoft Office
•Microsoft Word
•Microsoft Excel
•Microsoft Excel
•Microsoft Office
•Documentation review
•Organizational skills
•Aircraft maintenance
•Office manager experience
•Assistant manager experience
•Retail sales
•Administrative experience
•Sales
•Maintenance
•Credit analysis
•Financial analysis
•Cashiering
•Medical collection
•Marketing
•Child protective services
•Computer literacy
•Document review
•Cash handling
•Communication skills
•Driving
•Leadership
•Fraud
•Data entry
•Call center
Certifications and Licenses
Driver's License September 2028
Assessments
Customer focus & orientation — Expert
August 2019
Responding to customer situations with sensitivity.
Full results: Expert
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting
Full results: Proficient
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Proficient
Additional Information
SKILLS
Computer literate
Typing
Proficient in oral and written English language
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