Customer Service High School
Resume:
Hiba Nabet
Doha, Qatar
+974******** *****.*****@*****.***
Objective
Experienced customer service with transferrable skills and records in Hospitality industry. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests, and leveraging excellent communication skills and persistence, resolving client issues, answering queries, and establishing lasting client relationships and Seeking a position within reputable brands to drive brand loyalty.
Education
Mohamed lamine debaghine university
Masters
Mohamed lamine Debaghine University
Bachelor
Marina Gaid High school
Baccalaureate
Experience
Hilton Doha
Reservations agent
- managing incoming reservation requests efficiently through various channels ( phone calls, emails, and online platforms)
- offering accurate information about hotel services and facilities, room availability, and pricing
- efficiently processing bookings, modifications, and cancellations using reservation systems
- providing excellent customer service using hospitable, and clear emails and active and careful listening through phone inquiries, to ensure guest satisfaction
- effective and thouroug communication with the other departments to co-ordinate guest needs and ensure smooth checkin process.
- maintain accurate and up-to- date record of all bookings and related information Double tree by Hilton Al Sadd
Receptionist
-ability to increase customer satisfaction scores.
- good command of customer service and offering an exceptional stay to guests.
- good command of team work, billing, and financial accuracy.
- good command of problem solving skills
- positive attitude, enthusiasm, cultural awareness and sensitivity to work requirements and good records. Novotel ibis hotel
Receptionist
- manage customer complaints and keep a log with the complaint and investigating it in a professional and timely manner.
- ensure smooth check-in process
- collect guest feedback to analyze and coordinate with other departments to strengthen any weaknesses.
- ensure immediate handling of any issues. - reviewing business performance and guest feedback. Khattala Tours
Trainee
- itinerary planning and organization. - showcasing expertise in various destinations.
- assisting clients to find their ideal destinations matching them with suitable vacation spots.
- good command of customer service skills. - good command of negotiation skills.
- problem solving and conflict resolution skills. good time management and organizational skills.
- familiarity with travel regulations and requirements. Skills
Communication
Leadership
Team work
Time management
Problem solving
Detail oriented
Languages
Arabic
French
English
German
Turkish
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