Customer Service Representative
Resume:
Candice Solis
DeLand, FL *****
**************@*****.***
Professional Summary
Diligent customer service representative with 8 years of experience in diverse roles, including troubleshooting and client account management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Experienced in utilizing CRM software and various platforms for efficient service delivery. Demonstrated leadership as an office administrator, managing operations and customer interactions to ensure seamless service. Seeking to leverage expertise in a remote customer service role.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Foundever-DeLand, FL
January 2025 to March 2025
This seasonal position was for Turbotax. I handled all system troubleshooting, tax related questions, as well as updating clients accounts. I utilized screen share, salesforce, slack, as well as a few other platforms. I was crossed trained for voice, chat, and email correspondence. Seasonal Customer Service Representative
Tyme Global
May 2023 to September 2024
Seasonal customer service agent for hurricane relief for Tyme Global. Online Task Contributor
TELUS International-Deltona, FL
June 2022 to September 2024
Job included but not limited to: typing, researching, language skills, typing, quality rating on different tasks assigned, etc.
Tasker
Remotasks-Deltona, FL
June 2022 to May 2023
I help with the development of AI chatbot responses. My job entails that I research AI chatbot response for accuracy as well as correct errors found.
Customer Service Representative
HBO Max
October 2022 to December 2022
Customer service, I was responsible for inbound calls during the house of dragons premiere to insure all customers products and services were working correctly and maintain happy customer clientele. Trouble shooting was a main role on my job.
Office Administrator
Rolins Visual Impact LLC
January 2020 to March 2022
I was the owner and administrator of Rolins Visual Impact LLC from start to finish. I was responsible for materials (ordering, stock, ect), customer service (answering inbound and outbound calls, scheduling, trouble shooting, payments, ect),as well as help on the job sites as an electricians helper. Receptionist
Marbec int
January 2017 to July 2019
Typing, phone calls, emails, proposals, invoices, filing, logging in customers profiles/portfolios/account keeping all customers information confidential. I worked close with customers via phone,email,text, ect as well as in person to ensure every customer was satisfied with their services. Education
Associate's degree in Criminal Justice
Everest University-South Orlando-Orlando, FL
March 2007 to March 2009
Highschool
Pine Ridge High School-Deltona, FL
August 2002 to June 2005
Skills
• Front desk
• Accounts receivable
• Data entry
• Management
• Negotiation
• Clerical experience
• Business development
• Phone etiquette
• Merchandising
• Outbound sales
• Organizational skills
• English
• Typing
• Research
• Account management
• Sales
• Office management
• Cold calling
• Customer service
• CRM software (4 years)
• AI
• Communication skills
• Microsoft Office
• Administrative experience
• Salesforce
• Computer skills
• Hospitality (8 years)
Contact this candidate