Front Office Care Specialist
Resume:
Lizzett Felix
*** ******** ***** **********, ***** 78628
**************@*****.***
Experience-
legacy traditional school
Avondale Az 85323
Front Office Secretary
January 2021- present
• Advise personnel of new or revised information,
• Supervise and manage daily operations of school office.
• Oversee and perform work related to enrollments, withdrawals, student records, student and staff absences, substitute teacher assignments, staff activities, receptionist and telephones.
• Assist with State testing
• Covered the Health Office on a daily basis when the Health Assistant was away at lunch or when she had time off
• completed skilled administrative work to support all office staff and operational requirements.
• Created a School Campus Weekly Newsletter
• Updated the school calendar weekly
Quicken Loans
1050 Woodward Ave.
September 2020- June 2021
Client Care Specialist
• Assisted clients with process of their refinance. Answered phone calls from a hotline and pulled loans between calls. Answered inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.
• checked documents for compliance with lending regulations, Running checks on the client's credit, and following the application through the loan closing process. La Frontera Arizona Empact
Glendale, AZ
Mar,2010-Jul,2013
Front Desk Medical Assistant
• Coordinated front office duties, including customer service, patient scheduling and billing.
• enhanced office efficiency by handling 24+ callers per day.
• frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• managed financial documentations such as expense reports and invoices.
• managed financial documentations such as expense reports and invoices.
• located, checked in and pulled medical records for patient appointments and incomplete charts.
• organized patient files and streamlined operations to improve efficiency.
• answered phone calls and messages for 6+physicians psychiatric medical facility, scheduling appointments and handling patient inquiries.
• successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• organized paperwork such as charts and reports for office and patient needs.
• coordinated patient scheduling, check-in, check-out and payments for billing.
• completed skilled administrative work to support all office staff and operational requirements.
• carried out front office duties utilizing data entry skills in framework of medical database. Wells Fargo Bank
St. Helena, CA
Bank Teller Jul. 2009 - Aug. 2010
• completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
• monitored customer behaviors and upheld strict protocols to prevent theft of assets.
• upheld strict financial controls by keeping funds secure and accurately transferring monies.
• completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• checked amount details and fraud markers for transaction papers such as checks and money orders.
• audited fellow teller currency to contribute to dual-control procedures.
• served needs of more than 80 customers in busy environment.
• provided customer records on demand, including account statements and copies of checks.
• placed orders for customer checks and verified starting numbers.
• assisted customers with compromised debit cards and issued new credentials.
• accessed computerized financial information to answer questions related to specific accounts.
• built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• logged cashier's checks and other transactions to maintain accuracy of account records. SRP Altier Credit Union
Tempe, AZ
Call Center Service Specialist
Feb. 2006-Sept. 2008
• evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• conferred with customers about concerns with products or services to resolve problems and drive sales.
• adhered to company policies and scripts to consistently achieve call-time and quality standards.
• sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• educated customers on current promotions, upgrades or new offerings available under current plan.
• documented and detailed calls and complaints using call center's crm database.
• resolved customer complaints and addressed emergency requests and needs.
• answered over 50+ calls per 8hr shift to meet fast-paced call center demands.
• preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Wells Fargo Bank
Phoenix, AZ
Bank Teller
Mar. 2006 - Oct. 2007
• monitored customer behaviors and upheld strict protocols to prevent theft of assets.
• completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
• checked amount details and fraud markers for transaction papers such as checks and money orders.
• promoted products or services to each customer to consistently achieve sales targets.
• completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• provided customer records on demand, including account statements and copies of checks.
• placed orders for customer checks and verified starting numbers.
• accessed computerized financial information to answer questions related to specific accounts.
• assisted customers with compromised debit cards and issued new credentials.
• logged cashier's checks and other transactions to maintain accuracy of account records.
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