Customer Service Cashier

TARA OCONNER

Loganville, GA ***** 678-***-**** *************@*****.*** WWW: Bold Profile

Customer Service Cashier, 11/2023 - Current

Home Depot – Hogansville, GA

Maintained a clean and organized workspace, promoting a welcoming environment for customers. Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Processed customer orders and accurately handled payment transactions. Developed and managed relationships with customers to increase customer loyalty. Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries. Answered product questions using knowledge of sales and store promotions. Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Utilized POS system to handle customer cash and credit card transactions. Server, 06/2023 - 08/2023

The Claiborne Assisted Living – Newnan, GA

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service. Maintained a clean and orderly dining area for an enjoyable guest experience. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

WORK HISTORY

Bussed and reset tables to keep dining room and work areas clean. Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Assisted in training new hires, providing guidance on restaurant standards and best practices. Resolved customer complaints promptly and professionally to maintain positive reputation. Maintained clean and organized dining areas to uphold restaurant hygiene standards. Set positive tone for entire dining experience as first point of contact for incoming guests. Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Sales Associate, 05/2006 - 03/2013

Talbots – Peachtree City, GA

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy. Prepared merchandise for sales floor by pricing or tagging. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions about sizing, accessories, and merchandise care. Provided positive first impressions to welcome existing, new, and potential customers. Rotated stock and restocked shelves to maintain product availability and store appearance. Solved customer challenges by offering relevant products and services.