Customer Service Accounts Receivable
Resume:
Velma L Wyatt
Duluth GA *0096
******@*****.***
OBJECTIVE
Pursuing a career which requires a motivated dedicated person, whereas my experience, individual achievements and proficiency will allow me the opportunity for growth and development.
WORK HISTORY
2024- PRESENT Unifi / Delta Airlines
Customer service, issuing employees equipment, inventory in control room, troubleshoot equipment issue such as log in, connecting to Avetect, wheelchair assistance with passengers, assist with disability passengers when boarding, escorting passengers to their gates and wheelchair recovery (restocking chairs and sanitizing)
2021 - 2024 Trinity Health, St Marys Hospital, Good Samaritan and Holy Cross Hospital (GA, FL REMOTE)
Inbound calls, outbound calls, billing insurance, accounts receivable, unbilling claims, collections with third party, resolving issues with patient's accounts such as claims wrongfully billed, processed incorrectly and updating patient's account balances for payment.
2020 - 2022 Trubridge/CPSI Call Center-Remote
Inbound and outbound calls with patients, collections, customer service, posting payments to patient's accounts, assist patients with setting terms on accounts, verifying Demo/HIPAA, verifying insurance, assist calls from third party such as attorneys and health insurance, assist with calls to and from multi hospitals, advising patients with financial assistance
2015 - 2020 Medical Reimbursement of America, LLC; Client Service Associate
Identifies specific account issues and determine what action needs to be taken for resolution, facilitates communication and ensure flow for information by responding to management or team members, resolves issues through account reviews, reconciles acco -unts in invetory and determine if need to be pulled back, adding new information in system such as insurance and data from attorney's request and billing insurance claims when prompt in a timely matter to avoid timely issues and customer service
2012 - 2020 GoodSamaritan Hospital/St Marys Hospital, Billing/Collections Analyst II
Following up with insurance companies for claim status and non payment on patients's accounts, reconciling patient's accounts for self pay and correct insurance information, uploading insurance information into the system, verifying insurance coverage and researching patient's accounts on denied claims, assist patients with understanding explanation of benefits, reviewing claims for missing or wrong admission date, hours, type of service, type of bill, discharge hours on UB-04, working closely with management and other departments to verify correct CPT Codes, charges on claims, denied claim lines for no payment, missing modifiers, missing or invalid National Provider Identifier to process claims, data entry of claims into insurance portal and correcting them in insurance portal for payment, billing, processing mail for denied claims for primary and secondary or other coverage for VA, Tricare and commercial insurances, adjusting contractual balances and verifying overpayment from insurance companies and patients and reviewing documentations from vendors on patient's coverage for insurance and correspond with co-workers for eligibility and customer service
2012 -2015 Omega Security, Inc (Private Company)
Safeguard special events, customer service, and payroll
2012-2012 Internship Morgan County Sheriff Office Administration and Employed as Fill -In
Customer Service, issuing police reports, criminal background checks for employment and community affairs, registering sex offenders, collecting inmates funds, fingerprinting, filling, data entry, enrolling probationers into classes such as anger management, issuing warrants to be served, transport documents to officers for transportation of inmates, distributing mail, answering phones
2001 - 2012 Pulliam Eye Group (Georgia Ophthalmology)
Customer service, data entry, front desk, billing insurance claims, insurance verification, coding using ICD-9, scrub tech, circulation in operating room, pre-op and post-op care with patients, sterilize instruments back office tech, performed Visual Fields, Orbital Scans, Keratonomy, reviewing medical records for State Inspection, updated and revised guidelines for OSHA for facility, updated Safety Data Sheets, entered charges into system, Refraction for glasses, collections, inventory and optical, fitting patient's for glasses
2008 - 2012 Pulliam Law Firm
Reviewing medical records for court, determine if clients incident was a case to be trialed, filing, answering phones, entering data into system
1999 - 2000 Accounts Receivable, Minnie G Boswell Hospital (Accounts Receivable Strategy)
Customer Service, data entry, financial assisting patients, collections, researching insurance claims for all payors, such as Blue Cross, Medicare, Medicaids and commercial, credit balancing accounts (refunding insurance companies), billing insurance claims (primary, commercial, secondary, auto and workers comp), faxing documents, copying, answering phones and filing
1997-1998 Sales Associate, Friedman Jewelry
Sales, customer Service, conducting merchandise inventory,data entry
1995 -1996 Telemarketer, Randstad Corporation
Data entry, accounts receivable, conducted policies and procedures for new employees and safety orientation, payroll, completed job orders, filing, receiving and transferring calls from eight incoming phone lines
1993 - 1995 Receptionist, Itkin Chiropractic Clinic
Filing insurance claims, workers compensation claims, data entry, communicated patient injuries status reports with attorneys, assisted with patient therapy (muscle stem, traction, hot and cold packs etc), scheduling appointments and performed various other general clerical duties such astyping, answering the phones, and faxing documents
EDUCATION
1983 - 1987 Diploma, Morgan County High School
2008 - 2010 University of Phoenix, Associate of Arts in Healthcare Administration
2010 - 2012 University of Phoenix, Bachelor of Science in Criminal Justice with Concentration in Human Service
2011 - Morgan County 4 -H Extension Volunteer
COMPUTER SKILLS
Excel, Microsoft Office 2016 and 2019, PowerPoint, CPSI Software, Big Brother, Meditech, Eprimis, Genesis, Kronos, Passport, Availity, Five9, Thrive Information System, Trac, DataArk, Epic, Delta Citriq
LICENSES & CERTIFICATES
1997 Certificate of Cardio Technician
Reference Upon Request
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