Project Management Service Desk

N Siva Satya Suryanarayana

JIRA Administrator

Professional Summary :

Having overall 6+ years of IT experience with 5+ years of experience in Atlassian ADMIN (JIRA, Confluence), 1+ years of experience in Google Apigee APIs. Developing customized policies in Google APIGEE Edge and APIGEE X.

Expertise in Jira Administration, Analysis, Project management, Agile methodologies, Collaboration tools, Continuous integration

Expert in maintaining all Atlassian Products such as Jira, Confluence, Stash, Fisheye & Crucible.

Expertise in installing Jira, Confluence, Bitbucket on Linux and Windows environments

Created users on Jira Internal Directory, LDAP, Crowd, and Active Directory

Create Customized Dashboards, JQL Filters, and share with teams and use them on gadgets

Experienced in JIRA Customization with workflows, Permissions, User/Group access controls, Notifications,

Screens, Fields, Issue types, various other scheme settings, post functions/validates with workflow

Experience providing training to development teams on how to track, plan, and analyze using JIRA

Implemented product development process using Jira Agile

Upgrade and Migration of Atlassian Products in both Linux and Windows Servers

Subject Matter Expert in all Jira project schemas, such as Custom fields configuration, Screen Schemes,

Workflows, Issue type schemes, permission scheme & notification schemes

Customized service-based ticketing system using Jira Service Desk, and resolving issues based on the given

Created custom dashboards, advanced filters, and formula-based fields

Worked on most of the add-ons like Tempo and Portfolio

Created Workflow, Events, Email notification, and Permission schemes, and assigned project roles on Jira

Worked on JIRA Agile projects like creating Scrum/Kanban boards, configuring columns, Filters, and Reports for Sprints.

As a JIRA admin, created many projects with specified workflows, screens, permissions, and fields for different teams

Expert in advanced workflow configurations using conditions, validators, and post functions

Created spaces, pages, macros & templates in Confluence as per user requirement

Creating team calendars to track entire organization meetings and OOO messages

Expertise in Macros creation and Add-ons installation

Expertise in Service Rocket add-ons like Scaffolding, Reporting, linking, Composing & Box folder Connector

Good Exposure on user access, space permissions, and restrictions on pages

Expertise in creating users and Groups as per the requirements of the business user/client

Integrating JIRA and Confluence with single sign-on (SSO)

Checking alert logs and the database instance

Giving regular user training sessions on plugins

Professional Experience:

Worked as a Senior Developer in Kasmo Technologies Private Limited from 11th October 2024 to 31st December 2024

Worked as a Lead Software Engineer in Persistent Systems Limited from 31st March 2023 to 05th Aug 2024.

Worked as a Technology Specialist in Sandhata Technologies from 26th August 2022 to 03rd February 2023.

Worked as Senior Software Engineer in Lince Soft Solutions Pvt Ltd from 5th March 2018 to 18th August 2022.

Project Summary :

Project #1

Client: COX Automotive

Duration:

Role: Jira Administrator

Operating System: Windows

Tools/Software: Jira Service Desk, Jira Agile, Confluence, Fisheye & Crucible, GIT, Qmetry, MS SQL

Project Description :

Cox Automotive and Dealer-Track will have even broader capabilities to help customers navigate a rapidly changing automotive marketplace and grow their businesses across the value chain. The combined companies will provide comprehensive, open-choice solutions that drive efficiency and deliver greater value to consumers, dealers, lenders, manufacturers, and the overall automotive industry.

Roles and Responsibilities :

Creation of Jira Projects based on user request.

Creation of new Jira users and Jira groups.

Implementing Jira workflows using advanced features such as Post functions, Conditions, and Validators.

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects.

Creating Jira Service Desk projects, Custom fields, Issue Types, and screens for Customer portals.

Configure the Customer Portal, request types, queues, SLA metrics, and automation.

Installing plugins and maintaining the licenses.

Cloning the Jira Projects.

Re-indexing Jira on a timely basis.

Creating spaces in Confluence.

Providing privileges to the users.

Troubleshooting the problems in Jira.

Linking GIT Repositories to Fisheye Projects.

Creating and managing filters.

Managing Groups and Role management based on projects.

Migrating the Jira Service Desk project.

Upgrade Confluence from 5.7 to 5.9.10 version.

Take ownership in checking Plugin compatibility and UAT pre-upgrade of Jira.

Upgraded Jira from 6.3.10 to 7.1.8 version.

Restarting Jira, performance monitoring of Jira instances, and checking the log and backup files.

Managing Users in Crowd Directories.

Troubleshooting user queries on Qmetry, Jira, Confluence, Fisheye, and Crucible applications.

Prioritizing workload and resolving tickets based on Service Level Agreements.

Integration of Jira with other applications using plugins.

Importing bulk issues into Jira Projects using CSV files.

Upgraded Jira from 7.1.8 to 7.7.1 version.

Migration and restoration of Jira.

Project #2

Client: Quintiles

Duration:

Role: Tools Administrator

Operating System: Windows

Tools/Software:

Project Description:

Project involves multiple tools support such as ALM 11, Top Team(Requirement Management tool), Subversion(Version Control), and Atlassian Tools such as JIRA (Issue tracking and Project management), Confluence (Enterprise wiki), Bamboo (Continuous Integration)

Roles and Responsibilities:

Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes, etc.

JIRA project management.

Managing Groups and Role Management.

Customized JIRA Configurations based on project-level requirements.

Perform Jira Re-indexing and Integrity Checker.

Creating Spaces, providing Confluence user access and roles.

Creating an SVN repository and providing user access and roles.

Authoring test cases and executing them, and creating the defects accordingly as per Test management Process, project creation, and User management.

Configuring Bamboo build and Deployment Plans.

Managing Users and Groups permissions.

Running the Bamboo build plans.

Preparing Documents.

Troubleshooting and analyzing the logs for bamboo build and deployment plans for issues.

Providing Project-level and plan-based permissions.

Restart the Tomcat server through the Bamboo plan.

Operations support and application troubleshooting.

Responsible for the deployment of code and releases.

Project #3

Project Name: Ecom

Technology: APIGEE X

Project Description:

Developed and managed APIs for an e-commerce platform to streamline online shopping experiences, ensuring seamless integration between frontend applications, payment gateways, and backend systems. Leveraged Apigee to enhance API management, monitoring, and scalability.

Roles and Responsibilities:

Built APIs using Traffic management, Security, Mediation, and Extension Policies, as per the business requirement.

Analyzing the design and implementing APIs using Apigee Edge.

Working on Apigee Edge UI for creating APIs, developing, testing, deploying, and troubleshooting.

Involved in deployment and fixing issues related to API proxies.

Worked on Proxy deployments and fixed the issues at runtime.

Worked on Token Validation Policies, Authentication Policies, shared Flows, and KVMs.

Used Postman for API testing.

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