Customer Service Insurance Agent
Resume:
Natalia Vazquez Torres
Assistant. Manager
Orlando, FL 32821
**********@*****.***
Work Experience
Woman Empowering Coach
Mujeres EM - Florida City, FL
October 2023 to Present
• Provide one-on-one coaching sessions to women to identify strengths, overcome obstacles, and set achievable goals.
• Develop and implement personalized empowerment plans tailored to each individual's needs and aspirations.
• Facilitate group coaching sessions and workshops to promote personal growth, confidence building, and leadership development.
• Offer guidance and support in areas such as career advancement, self-esteem, work-life balance, and personal relationships.
Insurance Agent
AmeriLife - Orlando, FL
December 2018 to May 2020
• Provided Products Orientation and Insurance benefits
• Delivered exceptional Customer Service
• Reviewed Customer application status analyzing and qualifying candidates for affordable products
• Entered Personal information to the data base system
• Explained policy and closed sales
Dayline Sales
Westgate Lake Resort - Orlando, FL
May 2016 to August 2016
• Provided Product Orientation and answered client questions and concerns
• Delivered exceptional Customer Service
• Reviewed customer application status analyzing and qualifying candidates for affordable service
• Conducted presentations and property tours for potential owners explained features and benefits of timeshare ownership.
• Negotiated package pricing and closed sales.
Delivery Driver
Uber Drivers - Chicago, IL
January 2013 to May 2016
• Safe Driving: Adhering to all traffic laws and regulations to ensure the safety of the driver, passengers, and the public.
• Vehicle Maintenance: Conducting regular checks on the vehicle to ensure it is in good working condition.
• Route Planning: Planning routes to destinations to ensure the most efficient use of time and fuel.
• Timely Transport: Ensuring goods, passengers, or both are transported to their destinations in a timely manner.
• Loading and Unloading: For drivers involved in the transportation of goods, this may include loading and unloading goods or overseeing the process to ensure it is done properly and safely.
• Record Keeping: Maintaining accurate records of miles driven, fuel consumption, deliveries made, and vehicle maintenance.
• Customer Service: Providing professional and courteous service to passengers, customers, or clients. This may include answering questions, helping with luggage or goods, and ensuring a comfortable and safe experience.
• Compliance and Regulations: Complying with local, state, and federal regulations.
• Emergency Handling: Being prepared to handle emergencies. Education
High School Diploma
Colegio Santa Rosa Superior - Bayamón, PR
February 2014
Associate Degree in Civil Technology of Land Surveyors University of Puerto Rico Bayamon - Bayamón, PR
Skills
• Customer service (5 years)
• database (Less than 1 year)
• etiquette (Less than 1 year)
• Microsoft office (Less than 1 year)
• Ms office (Less than 1 year)
• Outlook (Less than 1 year)
• Receptionist (5 years)
• Retail sales (5 years)
• Telephone (Less than 1 year)
• Phone etiquette
• Customer service
• Sales
• Bilingual
• Spanish
• English
• Call center management
• Negotiation
• Presentation skills
• Front desk
• Organizational skills
• Cold calling
• Retail sales
• Communication skills
• Microsoft Excel
• Microsoft Word
• Computer skills
• Pricing
• Medical sales
• Pharmaceutical sales
• B2B sales
• Outside sales
• Salesforce
• Business development
• Inside sales
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