Unit Support Coordinator/Charge Master Analyst
Resume:
ERENIA M. DIAZ ARTIGA (RAMIREZ)
Beltsville, MD 20705 (301) ***-************@*****.***
********@*******************.***
OBJECTIVE
Seeking a position requiring interaction, communication skills to enhance and create a positive and highly productive working environment. My goal is to grow within the office and by doing so your office will gain a hardworking and dedicated employee. I also like to apply into practice my knowledge and experience.
QUALIFICATIONS
Eager to learn new skills from which I can benefit both professionally and personally. I take my job duties either working individually or with a group very seriously and perform them in a respectable manner.
Customer/Patient/Interpersonal skills, self starter, multitasking, teamwork, attention to detail problem solving, organization, communication are some areas that I have experience in and always like to put into practice.
EXPERIENCE
7/2017 – Present Adventist Healthcare
Unit Support Coordinator/Charge Master Analyst
•Reconcile services provided by the Emergency Room to all patients.
•Enter all services accurately in a ED Charge ticket for each patient in a timely manner
•On a daily basis check for any past missing charges.
•Communicate with Revenue regarding account inquiries.
•Communicate with informatics to improve the ED charge ticket
•Update status on ED charges entered
•Provide ED weekly census to the ED Medical Director for staffing
•Update ED leadership when finding errors to improve care and safety provided to each patient.
•Attend huddle at beginning and end of shift to exchange report at the unit.
•Check daily to see what is needed for supplies and notify
when low for reordering.
•Monitor tracking shell for patients checking in and notify the charge nurse or any nurse if we have patients with chest pain, syncope, stroke like symptoms immediately. Timing is of importance.
•Set up transport when patients are being transferred to any hospital, via ambulance or helicopter.
•Make sure when a GEC patient is being admitted to SGMC that there is a bed before setting up transport.
•Gather the correct paper work or medical records.
according to where the patient is being transferred to.
•Place calls to any specialist when MD request on tracking shell.
•Activate STEMI when notified by MD.
•Make triage sheets and EMS pre-registration forms.
•Make sure on call list is received, copied and placed at provider’s desks.
Call the sono tech on call for the night. Answer phones, copy, fax, and scan.
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Make sure DME forms are signed and printed as well as attached to facesheets.
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Preregister patients when brought by ambo, print EMS report on patient.
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Stock nurse’s station and EMS fridge with drinks, crackers, cookies, and sandwiches and notify dietary when low so they can bring dietary supplies.
6/2009 – 6/2017
MedStar OB/GYN at MMMC (formerly Women First)
Silver Spring and Olney
Semi-manage the new Center for Integrative Medicine, Support the unit with secretarial duties and Interpret for any department in the hospital and/or medical offices on campus.
Medical Secretary/Medical Assistant/Certified Interpreter
•Greet patients and assist in any of their needs.
•Verify patient’s demographic information, verify insurance and data entry in Cerner and IDX (Centricity EMR).
•Answer multiple lines in courteous and professional manner in the Calnter
•Ensure accurate documentation and completion of all necessary paperwork.
• Train new front desk personnel.
•Collect and Scan, cards and other patient pertinent documents.
•Collection of copays, self-pays, and other patient balances.
•Perform any other duties necessary to provide efficient, timely services to the patients, their families and providers.
•Retrieve patient’s results from hospital, lab or radiology facilities. Scan patient’s test results and other information in paper chart or in EMR.
•Medical file clerk duties, retrieve old records or new.
•Process medical records request and log information in paper chart and/or EMR.
•Fax radiology orders or prescriptions to other facilities or prescriptions to designated pharmacy.
•Call pharmacy for new prescriptions or refills for patients.
•Call patients to remind them of their appointment for the next business day.
•Schedule appointments in person or over the phone for patients.
•Organize work area at end of shift for next business day.
•Perform clerical duties as well as help organize the unit.
•Maintain and file medical charts.
•Entered all chart information into system.
Collaborate with medical and non-medical staff. Verify patient’s information before checking their vitals (BP, Weight, Temperature).
•Triage patients.
•Obtain patients medical history and update any changes.
•Set up room according to visit type (WWE, Contraceptive Management, Pre-op, Problem visit).
•Assist MD if needed for WWE.
•Assist MD for IUD insertion/removal as well as Nexplanon Insertion.
•Assist MD for Colposcopy, EMBX.
•Label specimens or cultures accordingly with patient’s name, D.O.B., MD, site where biopsies or cultures were obtained from.
•Administer injections (Depo Provera, Rhogam).
•Clean and disinfect consultation/ procedure room after each patient as well as the lab or M.A. station at end of shift.
8/2003 – 6/2009 Internal Medicine/ Dawn Broderick, M.D. Olney, MD
Medical Secretary
•Interact with patients by greeting, escorting patients to the consultation room.
•Data entry all patient information and verify insurance information (Mysis Tiger System and CBSI).
•Retrieve patient’s results from hospital, lab or radiology
facilities.
•Complete medical records requests and log into the system.
•File patient's test results and other information.
•Schedule appointments for patients to see the doctors in our practice as well as outside appointments for CTScan, MRI etc.
•Call pharmacy for new prescriptions of refill for patients.
•Train new front desk personnel.
•Call patients to remind them of their appointment for the following day.
•Answer multiple lines, call answering service to notify the Doctor on call.
3/2001 – 7/2003 Dr. Victoria Diaz Silver Spring, MD
Receptionist
•Answer multiple lines
•Assist doctor when requested to do so.
•File patient's test results and other information in charts.
•Data entry all patient information (Medical Mastermind)
•Schedule appointments for patients
Call pharmacy for new prescriptions or refills for patients. Obtain patients weight and blood pressure.
•Process and complete medical records requests and log into paper charts.
•Copy, fax and file records.
EDUCATION 1994 – 1996 Montgomery College (part time)
LANGUAGE Fluent in Spanish and English
Certified Interpreter (Spanish) 11/2015 – Present
Registered through American Registry of Medical Assistants
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