Patient Care Customer Service
Resume:
Barbara Franklin
Certified Nurses Aide/Medication Aide
Augusta, GA 30907
********.*******.*@*****.***
Unit Secretary/ Patient Care Technician with a background in caregiving looking for employment in a healthcare setting that will not only demonstrate my skills in customer service but overall ability to provide personal care to newborn babies, adults and seniors including individuals with disabilities and mental health disorders. Currently exploring opportunities for clinical settings and travel opportunities Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Unit Clerk/Patient Care Technician
Doctors Hospital of Augusta - Augusta, GA
November 2023 to Present
• Answer incoming calls direct calls to unit staff
• Monitor cameras, sign in visitors, greet guests and escort patients to rooms for admittance
• Assist nurse’s on duty with assembling patient binder and print out labels for patients paperwork
• Check vitals signs daily and assist with patient care and help with daily needs CNA - Certified Nursing Assistant
All Ways Caring HomeCare - Augusta, GA
March 2020 to Present
• Bathing, feeding and dressing patient daily
• Light housekeeping, and organize patients living area
• Run errands, assist with shopping,banking, and escort to doctor’s appointments CMA/CNA
Pyramid Healthcare - Augusta, GA
March 2021 to November 2023
• Assist nurse staff with alcohol and drug dependent residents with urine specimens, Covid testing and pregnancy testing
• Enter clients information into database
• Pass non- narcotics at medicine pass hours
• Keep track of office inventory and stock medicines needed Environmental Services Technician
Doctors Hospital - Augusta, GA
April 2019 to January 2021
• Turnover up to 9-12 rooms per shift
• Prepare beds and surgery beds for Outpatient surgeries and Intensive Care units
• Sanitize and cleanse all public bathrooms, waiting areas and corridors
• Replenished personal care items per patient or nurse requests Customer Service Representative/Call Center
The Goodkind Group-King Tel - Brooklyn, NY
February 2013 to August 2016
make inbound and outbound calls to Fidelity Investment shareholders update contact information for clients
send clients information and proxy voting materials to insure participants Service receptionist
Audi Brooklyn - Brooklyn, NY
May 2011 to October 2012
answered all incoming calls for the parts and service departments
● scheduled and controlled volume of all daily maintenance appointments using (Dealersocket) database
● handled the daily cash drops and edit lists for accounts payable
● filed and organized all invoices for parts and service tickets Front Desk Clerk/Business Development Coordinator
Honda of New Rochelle - New Rochelle, NY
September 2006 to September 2009
keep track of all customer files for Sales and Service
● cashier and receptionist for the Sales and Service department
● track and follow-up with internet inquiries and schedule appointments with potential customers
Front desk Receptionist-Security Officer
Yeshiva University- Burns International - New York, NY May 2001 to August 2005
operate the main switchboard and transfer incoming calls to direct departments from security booth
● check all student and faculty identification cards
● periodically check dorm floors, libraries and student lounges for suspicious activities and student safety
● checked that all offices and classrooms are safe and secure before building lock-up Education
Associate in Science (AS) in Health Information Technology TCI College of Technology - New York, NY
May 2010 to August 2012
Skills
• Environmental Services
• Hospital Experience
• Sales Experience
• Customer Service
• HIPAA
• Cleaning
• Industrial cleaning
• Senior Care
• Caregiving
• Vital Signs
• Clerical Experience
• Business Development
• Home Care
• Medication Administration
• EMR Systems
• Laundry
• Meal Preparation
• Medical records
• Hospital experience
• Animal restraint
• Cash handling
• Cash register
• Typing
• Medical office experience
• Organizational skills
• Front desk
• Infant Care
• Patient Care
• Phlebotomy
Certifications and Licenses
CPR Certification
Certified Medication Aide
October 2022
State Tested Nursing Assistant
Basic Life Support (BLS)
January 2023 to January 2025
Driver's License
April 2020 to April 2028
CNA
CNA
BLS Certification
Certified Home Health Aide
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