Customer Service Associate Degree

LAM MINH KIEU

Fresno, CA 559-***-**** *********@*****.***

Bilingual: English & Vietnamese

Professional Summary

Detail-oriented Finance graduate (Associate Degree, 2025) with hands-on experience in cus- tomer service, transaction processing, and operational efficiency. Skilled in data analysis, pro- cess optimization, and client relationship management. Fluent in English and Vietnamese, adept at collaborating with diverse teams to support business objectives. Eager to contribute to EECU’s mission through exceptional financial service and client engagement. Education

Clovis Community College Fresno, CA

Associate Degree in Finance Expected: 2025

Relevant Skills

• Financial Services & Transaction Processing: Processed 200+ daily transactions with 100% accuracy

• Data Analysis & Research: Identified trends and optimization opportunities to enhance operations

• Process Improvement: Streamlined workflows, reducing wait times by 20% during peak hours

• Customer Relationship Management: Improved client satisfaction by 15% through prompt issue resolution

• Multilingual Communication: Fluent in English and Vietnamese for diverse client en- gagement

• Technical Proficiency: Microsoft Office Suite, Google Workspace, POS systems, basic CMS

• Sales & Marketing Support: Executed upselling strategies to boost revenue Professional Experience

LimeNBasil & Teazona Fresno, CA

Cashier / Barista / Waiter 2021 – 2022

• Managed high-volume transactions (200+ daily) with 100% accuracy, ensuring financial in- tegrity

• Implemented upselling and cross-selling techniques, increasing average order value by 10%

• Enhanced customer satisfaction by 15% through proactive issue resolution and rapport- building

• Trained 5+ new staff on POS systems, customer service protocols, and efficient workflows

• Optimized daily operations, reducing customer wait times by 20% during peak hours 1

Key Achievements

• Drove operational efficiency by streamlining processes and reducing service bottlenecks

• Balanced high-volume customer service with accurate financial reporting and administrative tasks

• Applied financial knowledge to maintain precision in transaction handling and reporting 2

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