It Manager Team Lead
Resume:
Russell “Pete” Waltz
**** ***** ***, *****, ** **416
****.*****@*****.***
Infrastructure Team Lead / Lead Systems Operation Engineer
Architecture w Infrastructure Design & Operations w Cloud
IT Infrastructure and Operations team leader with extensive experience in architecture, infrastructure optimization, and application performance. Specializes in hardware/software implementation and creating efficient and scalable infrastructure designs. Recognized for the ability to clearly understand end-to-end systems integration design and mapping, which leads to successful deployments with no unplanned downtime. Areas of excellence include:
· Technology Architecture · Cloud Migration / Cloud Architecture · Process Computing
· System Engineering · Risk Mitigation Multiple Platforms · Audit Compliance
· Capacity Planning · Process Automation / Improvement · Disaster Recovery
PROFESSIONAL EXPERIENCE
Wells Fargo – Denver, CO / Remote Jan 2020 —July 2024
VP - Lead Systems Operations Engineer – Technology Architecture and Engineering Retired
Large-scale planning of computer systems and network infrastructure for IT operations supporting approximately 400 servers, 60+ databases, and 16 applications in 6 data centers nationally. Team Lead of 5 infrastructure and senior system operation engineers. Goals focused on:
Ensure infrastructure and application software meet or exceed policies, audits, and security requirements. Update and enforce enterprise standards to ensure compliance with federal banking regulations.
SME and consultant for technology teams involved in complex, broad-scale impact initiatives to ensure infrastructure design is efficient, scalable, and meets all controls and standards.
Automating playbooks for various processes, scripts, Venafi certificates, and BCP / DR, utilizing Ansible, AutoSys, AutoSys EPL, Python, Scripting, and Playbooks.
Plan and execute a database migration of 62 databases to two new data centers. Outlined the project plan and milestones, including a phased approach for migration.
Planned and executed the migration of 187 services from one domain to another with no failures.
Planned and managed the technical refresh of 366 servers due to the end of life of the OS and application software. Addressed issues of resource shortages and testing shortfalls to ensure the quality of the product.
Plan and manage software upgrades for 13 critical applications supporting nine lines of business.
Mentored technology teams and team members in deep dive analysis for application performance, capacity planning, design for load balancing (F5, NSX), and new server builds.
Complete risk analysis for application upgrades and technical refresh for daily operations. Ensure audit findings and risk items are mitigated and controls are put in place to ensure quality.
Wells Fargo – Denver, CO / Remote Jan 2016—Jan 2020
Assoc. VP - Lead Systems Support Consultant / Infrastructure Engineer – Consumer Technical Operations
Led the infrastructure and operation software implementation and maintenance, related to Consumer Technical Operations, through all phases of SDLC and the production life cycle. Oversight of 350 servers, 12 applications, and 5 engineers. Core responsibilities:
Ensure the capacity, structure, and soundness of computer infrastructure to drive continuous improvement of the customer experience.
Conduct internal functional testing, support complete user integration testing, performance testing, and regression testing to ensure the infrastructure performs above requirements.
Deep dive into performance and tuning issues. Utilize Tomcat, Pega Rule Process Commander (PRPC) to debug systems.
Document, implement, and adhere to strong controls for audits, risk, and compliance, ensuring a better customer experience, including security.
Led capacity planning efforts to balance current and future needs while optimizing productivity and preparing for unexpected loads.
Continuously identify and implement automation elements to eliminate manual processes, improve quality, and productivity.
Wells Fargo – Denver, CO / Remote Feb 2008—Jan 2016
Lead Systems Support Analyst – 6 years.
System Business Analyst – 2 years
Plan and execute system and application upgrades and technical refresh activities for seven systems on various OS. Ensure all security, policy, and audit requirements are met, including Sarbanes-Oxley.
Ensured new security policies and audit findings are understood. Design and implement solutions.
Led preventative maintenance, upgrades, and enhancements for seven critical applications.
Create and maintain SLAs. Update security, business continuity, and disaster recovery plans.
Manage risk, BCP, and SOX audits and reviews.
Modis (client Wells Fargo) – Minneapolis, MN, Aug 2006—Feb 2008
Technical Project Manager – Wells Fargo IT
Responsible for program and project management of support for business initiatives and software development and integration projects from conceptualization through implementation. This includes phases such as analysis, requirements definition, technical design, build, deployment, and capture value. Projects include management over the integration and deployment of financial management systems. Additional projects may consist of custom development or integration of various WebSphere and e-commerce applications over time. Also responsible for technical review for infrastructure and existing middleware upgrades and refresh
Modis (client Verizon) - Colorado Springs, CO Jan 2006—Jul 2006
Technical Project Manager – Financial management systems, WebSphere, and eCommerce systems.
Responsibilities include, but are not limited to:
Orchestration of the whole development and production life cycle of over seven (7) major projects with up to thirteen (13) components, each across an SOA-architected environment.
Responsible for the integrity of SOA environments within a group.
Creating and enforcing technical product standards.
Hardware, Software, Application resource tracking, and growth management.
This includes upgrades, fix packs, and major releases involving WebSphere Application Server, Actional, WebSphere ICS, Message broker, MQ, Workflow resource management, databases, and the AIX OS.
Engineering design for the environment as new applications were to be placed and to ensure a full path to production.
Ensure that scripting is in place to correctly start and stop each middleware package in the proper order, as well as the applications running on them.
Metavante – Milwaukee, WI Mar 2003—Dec 2005
IT Technical Manager – Mission Control Technology Operations & Infrastructure
Software and design support for WebSphere in a primarily e-financial Institution. Including insurance that IDE and J2EE standards are adhered to.
e-Business application/infrastructure architecture design and oversight, keeping Six Sigma compliance
Responsible for outlining the solutions and all aspects of design (macro and micro)
Responsible for the Hosting, Product Development, strategic planning, implementation, and operation of 8 IBM S/390 mainframes, 700 NT, and 450 Sun client-server-based technology environments.
Responsible for a staff of 31 and developed multi-year Budget and Strategic Capital Plans. Managed yearly budget totaling $5M.
Negotiated 1–3-year vendor software agreements ranging in value from $5M - $15M.
Performance tuning for e-business Applications, WebSphere, and other Middleware Software
Responsible for Autonomic Computing and various Tivoli Products integrated into e-Business Applications.
Develop product concept proposals and life cycle plans for new products. Define and prioritize enhancements to existing products. This includes creating requirements specifications, release notes, feature lists, and specifications. Develop and drive new product releases and improvements
Provide Marketing with content to create external messages and product positioning (product collateral including product sheets, presentations, product demos, white papers, sales support tools, etc.)
Personally and through qualified staff, represent the company’s product development efforts at conferences, professional organizations, and key customer demonstrations. This will involve giving presentations, demonstrations, speaking on panels, etc.
Responsible for Tier Four support to all middleware software and e-applications.
Responsible for ensuring application testing before deployment in production.
Responsible for ensuring a smooth migration to various versions of WebSphere.
Manage gathering and analysis of information on competing products in the marketplace. Create a process for systematically and consistently gathering competitive intelligence.
Work with Marketing, Services, and Sales on all aspects of product specifications, positioning, and releases.
Position products and technology among competing technologies. Establishing policies and strategies to ensure appropriate management of the organization’s information resources
Establishing policies and strategies to ensure appropriate management of the organization’s information resources to support corporate goals and objectives. Streamlining business functions, identifying cost reduction opportunities, and defining new revenue streams.
Designed and implemented customized Onyx and Saleslogix solutions for small and medium-sized banks and financial services companies. Designed and implemented numerous Siebel solutions for the largest 100 banks.
Solutions included sales force automation, call center automation, identity management, e-commerce as an emerging sales channel, customer-first approach, bank-branch transformation and automation, cross-selling, fee-based product sales, and marketing segmentation campaign management.
EDUCATION
7 Semesters – History & Chemistry University of Texas at El Paso, El Paso, TX
Bachelor – Computer Science University of Maryland, Overseas Branch, FRG
Master’s – Computer Science Kennedy-Western University, Cheyenne, WY*
Doctor of Science (Sc.D.) – Computer Science Kennedy-Western University, Cheyenne, WY*
*Lost accreditation in 2009
CERTIFICATIONS
AWS, Azure, Google – Cloud Architect Certification - (in progress, expected in 2025)
TECHNICAL SKILLS
Operating Systems: AIX, zLinux (SuSE), Red Hat Enterprise, Windows
Languages / Systems: Shell, PowerShell, SOA, MQ, WebSphere, Tomcat
Tools / Methods: Waterfall, Agile, Thousand Eyes, AppDynamics, Big Panda, Triage, Site Reliability Engineering (SRE), Kanban, Jira, SharePoint
Database: Oracle, SQL, Mongoose, MS SQL, DB2, Postgres
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